Mail Services
Please note that these services need to be setup as tenants first. → See User and Access
Mail Services are created similar to Call services. Their configuration tabs however differs, as explained below.
General Information tab
Upon clicking the Mail service, 'General Information' tab is opened with the detailed service information:
'General Information' tab contains the following settings:
Control Name | Description |
---|---|
Name | Unique Service name. |
Organization Unit | Shows all available organization units in the system. |
Mail Box | Select preconfigured recording definition and mailbox which will send recorded messages. Works along with a specific workflow instance. |
Opening Hours Box | Select a mailbox from which the calendar events will be used. |
Culture | Select culture to define in which language the announcements will be made. |
Skype for Business | |
Display Name | Unique Service name that will be shown on SfB Client. |
SIP URI | Service SIP URI. |
Tenant ID | Sets the SfB Tenant ID, under which the SfB Endpoint will be created or assigned. This will steer the availablity of the SfB Endpoint for the SfB Users.
|
Trusted Application | Select with which trusted application the service will work. |
Presence | |
Default Presense State | Choose the default Lync state for the service. It will be used if nothing is selected for 'Direct Selectable', 'No One Available', 'In Time Available' fields. |
Direct Selectable | Select the Lync state the service will have if at least one agent from the first distribution group is selectable.
|
No One Available | Select Lync state the service will have if all agents are offline. |
In Time Selectable | Select Lync state the service will have if all agents from the first distribution group are busy or away. |
Picture URL | URL of the picture that will be shown in SfB client. |
Picture Preview | Preview of the picture. |