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- Installation Prerequisites
- FAQ and Troubleshooting
- User States
- Call Handling
- Nimbus Power BI Template Overview
- My Sessions
- Extension Service Settings
- Extensions Tenant Settings
- Dashboard Supervision
- User Role (RBAC) Matrix
- Tenant Administration
- Release Notes 2022
- Assistant Configuration
- Data Privacy Tenant Settings
- Agent Service Settings
- Use Case - Set Preferred Agent from CRM
- Use Case - Retrieving Called Agent Information from O365
- Use Case - Retrieving Azure AD Fields via Agent Token
- Use Case - Transferring Calls to an On-Call Agent from an Excel List
- Use Case - Creating and Opening a Salesforce Task as Agent Accepts a Call
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