Only a user with System administrator permissions can View and Update the License in Web-Configurator -> 'License' page. 

To be able to work with LUCS Products you need to obtain a valid licence. There are two types of LUCS licenses:

  • Full license (Allows running the LUCS product without time limit).
  • Trial license (Allows running the LUCS product for a defined period).

(info) More information about licence expiry is present in the 'License Expiration' chapter below.

LUCS WebConfigurator Licence Window

Uploading  a License

To upload the license, execute the following steps:

  1. Click the 'Upload License File' button;
    → A file dialogue opens to locate the new licence file.
    1. Optional: Remove the previous license, if it is present by clicking the 'Remove License' button. You may ignore this step, because the uploading of new license will overwrite the old one.
  2. Select the new license file and click "Open"
    → After the upload process is finished, the 'License Information' is displayed on the page.

    Licence Details

Some infos on licences

  • The license file should have the .lic file format. If the file format is incorrect, an 'Invalid License File Upload Attempt' error will appear.
  • The license should match exactly to the correct Luware product (e.g., TM or PA product licenses cannot be used for LUCS product);
  • The 'Valid Until' date is not checked before or during the upload process. If an expired trial license is uploaded, the application will behave as if the license is expired.


The 'License Information' area contains the following data. (info) Note that entries shown are not editable.

Section

Description

General Section


Instance

The name of the installation system / server.

Company

The name of the company that is using the license.

Primary SIP Domain

The primary sip domain of the company that is using the license.

Telephony

The SfB server version of the company that is using the license.

Person

The name of the contact person within the company.

Address

The location of the company that is using the license.

License Type

'Full' or 'Trial' license type.

Valid until

The date until that the trial license allows to use the LUCS system.
The field is filled only for the trial licenses, because they allow running the LUCS product for a defined period.
For the full licenses the field is absent, because they allow running the LUCS product without time limit.

Components Section


Components

Contains the list of the LUCS system components and their quantity allowed by the license.

Support Section


Level

Support level: Bronze, Silver,Gold

Time

The time at which support is provided i.e. 7x12

Valid until

The date when the support contract will end. The number of days left until expiration.

Inbound/Outbound/Supervisors Section


Inbound Agent

The quantity of the selectable inbound agents that the license allows for the LUCS system.

Outbound Agent

The quantity of the selectable outbound agents that the license allows for the LUCS system.

Supervisor

The quantity of the supervisors that the license allows for the LUCS system.

Features Section


Features

The additional features that the license allows to use with the LUCS system.

License Limitations / Warning Messages

The usage of the LUCS system outside of any contract or license is prohibited. If such usage is detected, the LUCS system informs you with a warning. This mechanism also includes recommendations to decrease the usage of the product if you have a licence that doesn't cover your current LUCS usage scenario. 

An exceeded usage warning is always shown with a yellow signal color:

Below are examples of licence-related errors:

Quantity of concurrent agents exceeded

Characteristic

Description

Message Text

You're exceeding the limits of the license for LUCS. Please contact your vendor and obtain additional licenses or adjust the configuration to comply with the limitations. Concurrent Agents: licensed # Details

Message Details

Click the 'Concurrent Agents: licensed # Details' link, to open the chart with detailed information about Concurrent Agents per each 2 days.
If you need more details about concurrent agents over time, please check the SSRS-Report 'Agent-Concurrent Agents per Month'.

Calculations

SUM of #ConcurrentAgents (Inbound) and #ConcurrentAgents (Outbound).
To concurrent agents belong all the inbound and outbound agents that have at the same time a 'selectable' Lync state (e.g. 'Online', some kinds of 'Busy' and custom states that are configured in LUCS Configurator as 'selectable').
The value is obtained from Reporting daily after each midnight via StoredProcedure.

Who sees the message

System Administrator: when license value (#ConcurrentAgent) was exceeded during one or more days during the past 60 days.

Quantity of the configured supervisors exceeded

Characteristic

Description

Message Text

You're exceeding the limits of the license for LUCS. Please contact your vendor and obtain additional lice You're exceeding the limits of available LUCS licenses.
Supervisor: licensed 1/actual 2
Please contact your vendor and obtain additional licenses or adjust the configuration to comply with the limitations. nses or adjust the configuration to comply with the limitations. Supervisor: licensed # / actual #

Calculations

#NamedSupervisor: Count of configured Supervisors.
The value is obtained from DB.

Who sees the message

System Administrator: as soon as the license value (#NamedSupervisor) has been exceeded.

(lightbulb) After uploading of a new license file, the LUCS system rechecks all the conditions immediately.

Trial License Expiration

Unlike passing the limitations of a valid licence, the expiry will be handled with a red signal color, as expiry has direct consequences to your daily operation.

When the expiry date is passed, the following things happen: 

  • ICH component stops
  • AM component stops
  • On the 'License' page the message is shown: 'YOUR LICENSE HAS EXPIRED AT: month\date\year. Your license has expired, Please contact our Sales team for a renewal of the License.

(lightbulb) After uploading of a new license file, the LUCS components AM and PS have to be restarted.

License Usage Statistics

System Administrators are able to retrieve a license usage CSV report directly from the Configuration view. The statistic data is based on RBAC permission rights.

The CSV Export contains the following information: 

  • Date when the entry was created (12:00 AM being default)
  • Per Organization Unit:
    • Concurrent Agents 
    • Configured Agents
    • Supervisors
    • Services