Checklist to use Agent Assistant:
- A set-up LUCS topology (with Agent Manager service installed, configured and running)
- A defined Agent Assistant Configuration
- The Agent defined with an AA configuration assigned.
AA will automatically retrieve the Agent name (SfB SIP-address) and relate details from your local user directory. If your LUCS server and Agents are not within the same domain you need to configure AA for multi domain use during Setup.