The "info" menu entry on the sidebar informs Agents about their connection details and provides detailed 'Version' infos on the current version of LUCS Frontend installed (useful for identifying errors).

Support details can also be made available by local Administrators to provide Agents with direct means of contact in case of a system error.


Administrators and Supervisors will additionally be able to check on licence details and determine agent licence usage over the course of the last month.

Information Tabs

Upon clicking the information menu (located in the settings within the app sidebar) the information pop-up is shown, containing several tabs:

  • User (opened by default);
  • Connection
  • Support ((tick) Precondition: Requires support-details to be configured within the Frontend Customization and Settings)
  • License
  • Agent Usage Overview
  • About

(info) The amount of tabs shown depends on the logged-in user role. Details on each tab (and it's availability) will be explained below.

User Tab

ADMINSUPERVISORAGENT

Information Pop-Up - User Tab

The ‘User’ tab shows the information the currently logged-in user and contains the following controls:

Control Name

Description

User Name

SIP-URI of currently logged in user.

First Name

User first name.

Last Name

User last (family) name.

Organization

Organization Unit name, which the currently logged in user belongs to.

Profiles

List of Duty Profiles assigned to that user.

Connection Tab

ADMINSUPERVISORAGENT

Information Pop-Up - Connection Tab

The ‘Connection’ tab shows the information the currently logged-in user and contains the following controls:

Control Name

Description

FQDN

fully qualified domain name (FQDN). Server name under which the Frontend is running. 

Port

Network connection port

Protocol

Protocol used for communication

Connection Duration

Time since login (session time).

Support Tab

(tick) Precondition: Requires support-details to be configured within the Frontend Customization and Settings

ADMINSUPERVISORAGENT

Information Pop-Up - Support Tab

Shows contact details for users seeking support in case of server or call-handling problems.

(info) This field can be used to contain any kind of contact information and is not tied to a directory-user.

Licence Tab

ADMIN

Information Pop-Up - Licence Tab

Provides licence details for the LUCS instance including the allowed components / endpoints, support level and duration.

(info) The same information can be retrieved via the Webconfiguration > Licence Panel

Agent Usage Overview Tab

ADMIN

Information Pop-Up - About Tab

The ‘Agent Usage Overview’ page shows amount of concurrent users at the selected date and if the amount exceeded the license limitation (red line).

About Tab

ADMINSUPERVISORAGENT

Information Pop-Up - Agent Usage Tab

Provides version info about the frontend, browser compatibility. 

(warning) Please note: This version does not reflect the installed LUCS server version, but just the Frontend Component. 

(info) For a full overview of all installed LUCS components, check the Configuration Home page.