Precondition: The Agent must be online for the options to be shown.
A supervisor you may switch the Agent profiles and thus define the responsibility of the corresponding agent. Also see → Trait and Responsibility Definition
Profile switch by Supervisor
The Agent Profile can be changed on clicking 'Set Agent Profile' button () in actions menu. The actions menu is available on clicking the agent row in the 'Agent States' or 'Agent Dimensions' widget.
Profile switch by Agent
An agent may switch his own profile via the Frontend. This is done directly from his user menu.
With Agent Assistant installed, Agents can also switch their profiles directly.