Agent Use Cases

Use Cases in this section focus on daily use of LUCS from an Agent perspective

Below is a list of existing Use Cases:

Title	_UCID
Transferring Context Information in Consultative Transfers	_{UC LUCS Application 034}
Using AA Startup Application Modules	_{UC LUCS Application 018}
LUCIE Super Toast with existing Callback	_{UC LUCS Application 011}
Conversation as a Service	_{UC LUCS Application 032}
Switch between NRR Reasons	_{UC LUCS Application 019}