LUCS Usage of LUCS Operative Use Cases Current: Agent Use Cases Agent Use Cases Use Cases in this section focus on daily use of LUCS from an Agent perspectiveBelow is a list of existing Use Cases: Title UCID Transferring Context Information in Consultative Transfers UC LUCS Application 034 Using AA Startup Application Modules UC LUCS Application 018 LUCIE Super Toast with existing Callback UC LUCS Application 011 Conversation as a Service UC LUCS Application 032 Switch between NRR Reasons UC LUCS Application 019 ×