Goal: How to provide agents with
Complexity: Medium
Preconditions: * AA installed * A customer call is existing but needs to be handled again as Callback task.

#WHEREUSER ACTIONRESULTS / SYSTEM REACTION
1Main UIClick on "Settings"Settings Dialogue is opened.
2"Settings" Dialogue > Locate "On Ring Acceptance Criteria" and toggle to On. Save and close the dialogue.Settings Dialogue is closed. 
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UCIDUC  LUCS Application 011