Preconditions:  Access to the Admin Panel is granted via: https://admin.luware.cloud

(info) Special permissions are required to open the administration, refer to:

Role-Specific UI

The Nimbus administration opens the "Overview" by default for all users of the Administrator Group. This view differs slightly depending on your administration role.

Tenant Admin View 

Tenant Admin View - Providing a services overview under the assigned tenant

Partner Admin View 

Partner Admin View - Providing an overview over all tenants and their respective services

Top Area Widgets

Widget Description
Provisioned / Enabled
(Status)

Sum of all tenants currently provisioned.

(info) Learn more on this by reading Nimbus Installation.

(lightbulb) For Tenant Admins this will change to "Enabled services" instead as they only work within a provisioned tenant.

Total services

Lists all services under the provisioned tenants and their respective provisioning state. 

(info) A legend description of the different states can be found in chapter  "Total Services" below.

Call VolumeAggregated volume of calls over the shown period for all services.
Active Users

Lists users which have been at least set active once during the shown period.

(info) A user's " Active " state can be set to enabled via either of the following means: 

  • Via each user's own Dashboard in any Nimbus service-enabled channel.
  • Via the Nimbus personal app > My Services view, where service members can manage the active state for multiple services simultaneously.

(lightbulb) Good to know:

  • Each service has an individual Service Settings where new users can be set "Active" by default. This may contribute to the statistics even if the (new) service members haven't set themselves active on their own.
  • Even if users just set themselves "Active" - without taking any calls or handling other Nimbus tasks - they will still count towards this metric.
  • Service owners can also manage the "Active" state of their members.

Total Services - Status Widget

The "Total services" widget on top of the "Overview" summarizes your services in an escalated manner. Think of it as a service's lifetime-workflow that starts with "uncompleted" and ends with "pending deletion" of a service.

The states (from top to bottom) are as follows:  

  • UNCOMPLETED - Provisioning has started. A new service has been created in Nimbus database, but also needs to registered in Microsoft Azure. (info) See Nimbus Installation

  • SERVICES APPLIED - The provisioning is completed and the service is ready to be called. Nimbus will distribute calls among the service and log them for reporting statistics.

  • SERVICES RUNNING - A service has been called and calls have been recorded in the Nimbus database.

  • PSTN APPLIED - A service is now reachable via PSTN. (info) Numbers require a phone licence to be requested from Microsoft.

  • PSTN RUNNING - A service has been called via PSTN and calls have been recorded in the Nimbus database.

  • SUSPENDED - A service user has opted to "remove Nimbus completely" from the services tab. → After 30 days the corresponding Nimbus service will be "pending deletion"

  • PENDING DELETION - services that have exceeded "suspended" time or have been removed by a tenant administrator will be pending for deletion. Once de-registered from Azure the services will be removed permanently.


Good to know

  • A service state is always unique and unambigous, meaning that a service can only have one status at a time.

  • A service that is pending for deletion can be restored from Luware if it has not been completely de-registered from Azure or completely removed from your local services instance.


(info) Learn more about service provisioning and removal in the Nimbus Installation chapter.

Tenant / Service Entry Listings

Tenants be unfolded in a drill-down fashion in a path of:

Tenant
   > Service
           > Service Users
CODE

(info) The details of each level are explained below.

Tenant

On "Tenant" level a list with the following details is shown: 

ColumnDescription / Purpose

Domain

Base level domain under which the service (and service members) are registered under
Number of services

Amount # of services under the respective tenants, also displayed as graph.

(info) Their state and the graphical representation is described under "Total Service" above.

Call Volume / Last 14 days

Aggregated calls under that tenant in a small relative view. 

(info) Detailed call metrics can be inspected for each service → See table entry below

Monthly Active UsersUsers under the current tenant that have been set active at least once this month (either by themselves or their supervisors)
Daily Active UsersUsers under the current tenant that been set active at least once on this day (either by themselves or their supervisors)
SinceDate when tenant was first registered with Nimbus.

Service

Unfolding a Tenant entry via the > arrow reveals the "services" under that tenant.

ColumnDescription / Purpose
Serviceservice clear name as defined in Microsoft services Client-
State

See status overview as described above.

Users

Assigned total service team members
(lightbulb) summarized from the according Microsoft Teams channel, regardless of their "Active" state

Call Volume / Last 14 daysAggregated calls to that service.
Monthly Active UsersUsers in the current service that have been set active at least once this month (either by themselves or their supervisors).
Daily Active UsersUsers in the current service that been set active at least once on this day (either by themselves or their supervisors).
Provisioned SinceDate when service was first provisioned for Nimbus.

Service Users

Unfolding a service entry via the > arrow reveals the Users of that particular service.

(lightbulb) This equals the Team Members

ColumnDescription / Purpose
NameUser Name as defined in MS services
UPN

User Principal Name (unique) under the current domain

Memberships 

Amount of (other) services that the user is part of, including the current.

StateIndicates if the user is available to take calls or inactive (e.g. Offline).
Time in State

Time since last state change (Available / Inactive) occurred.
(lightbulb) Note that this is a Nimbus exclusive state and not tied to the to MS services IM presence. 

Active

Displays if the user is set to active to take calls for the corresponding service.

(info) A user can have a different active state when part of multiple services and toggle his states accordingly. Refer to the My services page explaining this concept further.

Role

Signals if the user is either member or owner of the respective service.