Administration
Before you start
Access to the Admin Panel is granted via the following links:
- Switzerland: https://admin.luware.cloud/
- Germany: https://admin.dewe-01.luware.cloud/
- UK: https://admin.ukso-01.luware.cloud/
Special user permissions are required to administrate Nimbus. Please refer to the following chapters:
- Read about Role Access Concept to know how Nimbus syncs to your user directory and grants user access.
- As Administrator you might also want to know about Required App Permissions for Nimbus services and features.
Role-Specific UI
The Nimbus administration opens the "Overview" by default for all users of the Administrator Group. This view differs slightly depending on your administration role.
Tenant Admin View
Partner Admin View
Top Area Widgets
Widget | Description |
---|---|
Provisioned / Enabled (Status) | Sum of all tenants currently provisioned.
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Total services | Lists all services under the provisioned tenants and their respective provisioning state.
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Call Volume | Aggregated volume of calls over the shown period for all services. |
Active Users | Lists users which have been at least set active once during the shown period. How set the "Active" state?
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Total Services - Status Widget
The "Total services" widget on top of the "Overview" summarizes your services in an escalated manner. Think of it as a service's lifetime-workflow that starts with "uncompleted" and ends with "pending deletion" of a service. The states (from top to bottom) are as follows:
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Good to know
A service state is always unique and unambigous, meaning that a service can only have one status at a time.
A service that is pending for deletion can be restored from Luware if it has not been completely de-registered from Azure or completely removed from your local services instance.
Learn more about service provisioning and removal in the Nimbus Installation chapter.
Tenant / Service Entry Listings
Tenants be unfolded in a drill-down fashion in a path of:
Tenant
> Service
> Service Users
The details of each level are explained below.
Tenant
On "Tenant" level a list with the following details is shown:
Column | Description / Purpose |
---|---|
Domain | Base level domain under which the service (and service members) are registered under |
Number of services | Amount # of services under the respective tenants, also displayed as graph.
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Call Volume / Last 14 days | Aggregated calls under that tenant in a small relative view.
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Monthly Active Users | Users under the current tenant that have been set active at least once this month (either by themselves or their supervisors) |
Daily Active Users | Users under the current tenant that been set active at least once on this day (either by themselves or their supervisors) |
Since | Date when tenant was first registered with Nimbus. |
Service
Unfolding a Tenant entry via the > arrow reveals the "services" under that tenant.
Column | Description / Purpose |
---|---|
Service | service clear name as defined in Microsoft services Client- |
State | See status overview as described above. |
Users | Assigned total service team members |
Call Volume / Last 14 days | Aggregated calls to that service. |
Monthly Active Users | Users in the current service that have been set active at least once this month (either by themselves or their supervisors). |
Daily Active Users | Users in the current service that been set active at least once on this day (either by themselves or their supervisors). |
Provisioned Since | Date when service was first provisioned for Nimbus. |
Service Users
Unfolding a service entry via the > arrow reveals the Users of that particular service.
This equals the Team Members
Column | Description / Purpose |
---|---|
Name | User Name as defined in MS services |
UPN | User Principal Name (unique) under the current domain |
Memberships | Amount of (other) services that the user is part of, including the current. |
State | Indicates if the user is available to take calls or inactive (e.g. Offline). |
Time in State | Time since last state change (Available / Inactive) occurred. |
Active | Displays if the user is set to active to take calls for the corresponding service.
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Role | Signals if the user is either member or owner of the respective service. |
Administration Use Cases
Use Cases - Common Scenarios
As Nimbus gets more features and complexity added, our Knowledge Base will expand alongside with "Administration-related Use Cases" that cover various aspects in a "step-by-step" fashion. Follow them to get a good understanding of the structure and concept behind Nimbus.
Name and Goal of the Use Case | UCID |
---|---|
Use Case - Setting up Interact | UC NIMB 005 |
Use Case - Routing unassigned numbers to Nimbus | UC NIMB 006 |
Use Case - Setting up a Federation IT Helpdesk | UC NIMB 007 |
Use Case - Filtering Attendant contact search via MS Graph | UC NIMB 012 |
Use Case - Adding external Address Books via Power Automate | UC NIMB 013 |
Use Case - Setting up a basic IVR Service | UC NIMB 015 |
Use Case - Setting up a Contact Center | UC NIMB 016 |
Use Case - Tracking extended user presence via Azure guest accounts | UC NIMB 028 |
Use Case - Setting up Assistant | UC NIMB 030 |