An Assistant service call template consists of the following elements:
| Item | Description |
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| Name | Name of your template as it appears in lists and selections |
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| Organization Units | Determines where this template will be visible.  Depending on how deep in the OU structure you place the template, services from different Organization Units may (not) see or use this template.
You can assign multiple templates to a service, so a mixture of OU-specific templates an "general" tenant wide ones is possible. |
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| Description | Description of your template, appears in the list of templates. |
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Triggers
| Item | Description |
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| Trigger Event | - On Ringing - Performs the actions when the call is ringing
- On Accepted - Performs the actions after you accepted the call.
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| Call Type | Nimbus only |
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| Description | Description of your template, appears in the list of templates. |
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Call Origin
These are "OR" concatenated, meaning that only one condition will need to apply to trigger the actions.
Internal Teams calls | Calls from within the same tenant (e.g. your company domain) |
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External Teams calls | Calls from outside your tenant (e.g. foreign domains) |
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PSTN calls | Calls made via phone number. |
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To take effect, the Service Call template needs to be applied in the Service Settings > Context tab.