Nimbus offers different types of service licenses, tied to a set of individual Nimbus Features respectively.
Note: A change in Service license settings may require changes to your user licensing as well. For example: Any Contact Center service also requires at least one Contact Center licensed user in order to operate and make use of the new features.
Deciding which service type to choose
Refer to the table below to pick the correct service license based on your requirements. Higher service license tiers include features from the previous tier(s).
By default Nimbus is provisioned as a "Advanced Routing" service.
|Enterprise Routing offers more workflow flexibility and additional call context support.||Contact Center offers skill-based routing outside of single-service constraints with high user flexibility. Prioritize your calls to create and create VIP- and Emergency hotlines.|
|Target Audience||Collaborative teams and customer services requiring flexibility with minimal setup effort.||Extended teams with dedicated support and sales capabilities, tied into external CRM / Service Desk systems.||Contact Centers or Priority Services with "Agents" that are capable of handling specialized tasks regardless of customer time zone or service called.|
User groups and service users are directly tied into the channel system of MS Teams and sync automatically.