List of Use Cases

Use Cases - Common Scenarios

As Nimbus gets more features and complexity added, our Knowledge Base will expand alongside with "Use Cases" that cover various aspects in a "step-by-step" fashion. Follow them to get a good understanding of the structure and concept behind Nimbus.

Name and Goal of the Use Case	_UCID
Nimbus Installation	_{UC NIMB 000}
Use Case - Creating a Call Workflow	_{UC NIMB 001}
Use Case - Managing Caller Data in Sharepoint Lists	_{UC NIMB 002}
Use Case - Defining and using Codes	_{UC NIMB 003}
Use Case - Defining and using Conversation Context	_{UC NIMB 004}
Use Case - Setting up Interact	_{UC NIMB 005}
Use Case - Routing unassigned numbers to Nimbus	_{UC NIMB 006}
Use Case - Setting up a Federation IT Helpdesk	_{UC NIMB 007}
Use Case - Storing external CRM data in custom parameters	_{UC NIMB 008}
Use Case - Retrieving called Agent information from O365	_{UC NIMB 009}
Use Case - Caller Information from Graph	_{UC NIMB 010}
Use Case - Enabling additional authorization for Interact	_{UC NIMB 011}
Use Case - Filtering Attendant contact search via MS Graph	_{UC NIMB 012}
Use Case - Adding external Address Books via Power Automate	_{UC NIMB 013}
Use Case - Looking up phone numbers via Search.ch API	_{UC NIMB 014}
Use Case - Setting up a basic IVR Service	_{UC NIMB 015}
Use Case - Setting up a Contact Center	_{UC NIMB 016}
Use Case - Creating a callback task for missed calls in Salesforce	_{UC NIMB 018}
Use Case - Connecting to Azure Table Storage inside a flow	_{UC NIMB 019}
Use Case - Updating a task for a known Contact in Salesforce	_{UC NIMB 020}
Use Case - Creating and opening a Salesforce-Task as Agent accepts a call	_{UC NIMB 021}
Use Case - Waiting for a parameter to be updated via Power Automate	_{UC NIMB 022}
Use Case - Forwarding Voicemails received in Nimbus to Email	_{UC NIMB 023}
Use Case - Working with Blacklists or Whitelists in Nimbus	_{UC NIMB 024}
Use Case - Creating an incident task in ServiceNow	_{UC NIMB 025}
Use Case - Creating a ServiceNow ticket based on user input	_{UC NIMB 027}
Use Case - Tracking extended user presence via Azure guest accounts	_{UC NIMB 028}
Use Case - Looking up a caller to open Dynamics 365 contact context	_{UC NIMB 029}
Use Case - Setting up Assistant	_{UC NIMB 030}
Use Case - Creating a callback task in Dynamics 365	_{UC NIMB 031}
Use Case - Connecting to OData via Postman	_{UC NIMB 032}
Use Case - Creating a custom settings page for a workflow	_{UC NIMB 033}
Use Case - Filtering the BI Report data model quickly	_{UC NIMB 034}
Use Case - Looking up caller information in HubSpot	_{UC NIMB 035}
Use Case - Looking up caller information from Zendesk	_{UC NIMB 036}
Use Case - Creating an IVR Ticket Service with Zendesk	_{UC NIMB 037}
Use Case - Creating a dynamic emergency message routing scenario	_{UC NIMB 038}
Use Case - Adding Custom Data to Luware Power BI Reports	_{UC NIMB 039}
Use Case - Planning After Call Work with Teams, Office and Nimbus	_{UC NIMB 040}
Use Case - Distinguishing external from internal calls	_{UC NIMB 041}
Use Case - Posting interactive custom adaptive cards to agents	_{UC NIMB 042}
Use Case - Transferring calls to an on-call agent from an excel list	_{UC NIMB 043}
Use Case - Extending the standard Power BI Report with IVR Choices	_{UC NIMB 044}
Use Case - Collecting data from customers in an automated IVR without agents	_{UC NIMB 045}
Use Case - Integrating a customer satisfaction survey with Nimbus	_{UC NIMB 046}
Use Case - Creating Tasks in Planner for all Nimbus Service Calls	_{UC NIMB 047}
Use Case - Chaining of Assistant requests	_{UC NIMB 048}
Use Case - Exposing an API via Azure AD	_{UC NIMB 049}
Use Case - Retrieving Azure AD fields via Agent token	_{UC NIMB 050}
Use Case - Building a properties management customer service with Nimbus, Teams and HubSpot	_{UC NIMB 051}
Use Case - Merging MS Teams usage reports into the Nimbus reporting template	_{UC NIMB 052}
Use Case - Building a Priority Service in Enterprise Routing	_{UC NIMB 053}