Advanced Routing
(Base Variant)
Enterprise Routing
Enterprise Routing
Workflow Activities
Accept Conversation(tick)(tick)
Announcement(tick)(tick)
Input Customer(tick)(tick)
Play Music(tick)(tick)
Disconnect Conversation(tick)(tick)
Voice Message(tick)(tick)
Transfer(tick)(tick)
Check Opening Hours(tick)(tick)
Availability Based Routing(tick)(tick)
Parameter Based Routing (Check Parameter)(error)(tick)
Queue(tick)(tick)
Queue Task(error)(tick)
Check Task(error)(tick)
Cancel Task(error)(tick)
Call Distribution Type (Part of Workflow Activities)
Broadcast(tick)(tick)
Pickup(error)(tick)
Direct(tick)(tick)
Workflow Templates and Features
Basic Call Templates(tick)(tick)
User Input(tick)(tick)
IVR Transfer Templates(tick)(tick)
Opening Hours (tick)(tick)
Context
Tags(error)(tick)
CSC (Cross-Selling-Codes)(error)(tick)
TCC (Task-Completion-Codes)(error)(tick)
Context URL(error)(tick)
Distribution
Simple(tick)(tick)
Skill Based(error)(error)