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Release Notes

This is a minor hotfix release, improving upon recent features:

  • Added a new role called "Workflow Admin Limited" to the User Permissions. This role can be manually assigned via User Administration > "Roles" Tab.
  • Improved behavior: Conversation Context item URL field validation now allows either a protocol http/https or $(CustomContextParameters in the beginning, allowing users to completely define the URL as a parameter.
  • Fixed an issue in DTMF input handling that caused calls to hang under specific scenarios.

Release Notes


This is a minor hotfix release, improving upon recent features:

  • Improved call handling routines to prevent users from getting call invitations where the original caller has already left the session.
  • Non personal Dashboards - Fixed a refresh issue that prevented Dashboards from automatically displaying the latest data.
  • Assistant - Fixed an issue that still showed an Outbound Service Call / Call On Behalf as "ongoing" despite already being terminated by user.

Release Notes

This is a minor hotfix release, improving upon recent features:

  • Fixed an issue that prevented Nimbus guest accounts (used for secondary services) from leaving the call meeting after it has been accepted by a user.

Release Notes

This is a minor hotfix release, improving upon recent features:

  • Customizable (Non) Personal Dashboards - Extended the max number of Agents in the list to 100 allowed entries for both "User Tabular" and "Service Tabular" Widgets.
  • Changed distribution behavior for Distribution Policies > Preferred User Routing:
    • Previous behavior: Users that were in an "On Duty" profile get calls distributed only when having the appropriate "skills" assigned.
    • New behavior: Users that were in an "On Duty" profile get calls distributed either when having the appropriate "skills" assigned or when being set as preferred / last users.
  • Workflow improvements: 
    • Improved handling where two or more users press "Pickup" at the same time.
    • Improved handling of consecutive "Transfer" items in a workflow.
  • Operations - Improved listing error handling behavior for high volumes of calls coming from the same number.
  • Assistant - fixed and issue that prevented call info from being shown after multiple subsequent calls.
    • Improved handling where (extended) ACW caused pending call tasks to be removed prematurely, preventing re-distribution to other users.
  • Fixed an issue causing some users being perpetually stuck in the "Not Available" presence state.

Release Notes

This is a minor hotfix release, improving upon recent features:

Release Notes

This is a major feature release, featuring the following:

  • A new Dashboard widget for user supervision.
  • Reporting support for call session transfers.
  • Many improvements for the Nimbus UI and existing App extensions.

Dashboards - User Supervisor Tabular widget

Contact Center Personal Dashboards feature.  A new "User Supervisor Tabular" Dashboard Widget has been added. Allows supervisors to administrate service User States via various controls. → See Dashboard Supervision.

New "User Supervisor Tabular" widget

Reporting - Support for Transfer to external targets, service and users

  • New static dimensions added to OData within the Nimbus Reporting Model:
    • TransferSessionDestinationTypes (User, Service, External)
    • Updated: Odata Feeds > Tables
    • New Static Dimensions > Transfer Session Tab
    • New: Facts > Transfer Sessions Tab
    • Updated: Facts > Service Sessions Tab
  • Added New BI Reporting Template Page "Transfers" - (tick) Please update your BI Template to V1_81 use this feature (See "Info" tab in your template to check versions).

Other Changes and Improvements

  • Interact - Now offers a dialpad to navigate IVR and provide DTMF input
  • Attendant Console - Organizational structure (contacts mouseover-popup) now attempts to order by user availability first, then alphabetically by name.
  • Opening Hours - after creating a new period in the calendar the calendar will now stay in that week instead of jumping back to the current day.

  • Configuration usability change: In addition to the edit icon you can now click any configuration item name to directly jump to the editing dialogue.

    To start editing, either use the icon or - NEW - click the name of any configuration entry

  • Dashboard Supervision - Fixed an issue that prevented "beep" sounds from playing when using supervision features.
  • Reporting - Fixed UserSessions being incorrectly reported when admins kill the session via Operations panel.
  • Workflows:
    • "Voice Message" activity: Fixed issue a Voice Message at the start of a workflow leads to a recording error.
    • "Announcement" activity:  Removed language entries without culture. 
  • Tenant Administration - "Presence Tracking over Guest account" UI now shows more detailed error messages.

Previous Releases

(question) Looking for previous release notes? Visit the Release Note History.