Release Notes
This page will always reflect the latest Release Notes, Improvements and Changes made to Nimbus. If you need a stable URL to this page, use the following link:
https://help.luware.com/nimbus/?contentKey=releasenotes
Release Notes
This is a minor hotfix release, improving upon recent features:
- Added a new role called "Workflow Admin Limited" to the User Permissions. This role can be manually assigned via User Administration > "Roles" Tab.
- Can read, update Opening Hour and Workflows in the Service Settings. May only read all other settings.
- Can manage Resources and Playlists.
- Can manage service users "Active" state.
- No access to Reporting data.
- Improved behavior: Conversation Context item URL field validation now allows either a protocol http/https or $(CustomContextParameters in the beginning, allowing users to completely define the URL as a parameter.
- Fixed an issue in DTMF input handling that caused calls to hang under specific scenarios.
Release Notes
This is a minor hotfix release, improving upon recent features:
- Improved call handling routines to prevent users from getting call invitations where the original caller has already left the session.
- Non personal Dashboards - Fixed a refresh issue that prevented Dashboards from automatically displaying the latest data.
- Assistant - Fixed an issue that still showed an Outbound Service Call / Call On Behalf as "ongoing" despite already being terminated by user.
Release Notes
This is a minor hotfix release, improving upon recent features:
- Fixed an issue that prevented Nimbus guest accounts (used for secondary services) from leaving the call meeting after it has been accepted by a user.
Release Notes
This is a minor hotfix release, improving upon recent features:
- Customizable (Non) Personal Dashboards - Extended the max number of Agents in the list to 100 allowed entries for both "User Tabular" and "Service Tabular" Widgets.
- Changed distribution behavior for Distribution Policies > Preferred User Routing:
- Previous behavior: Users that were in an "On Duty" profile get calls distributed only when having the appropriate "skills" assigned.
- New behavior: Users that were in an "On Duty" profile get calls distributed either when having the appropriate "skills" assigned or when being set as preferred / last users.
- Workflow improvements:
- Improved handling where two or more users press "Pickup" at the same time.
- Improved handling of consecutive "Transfer" items in a workflow.
- Operations - Improved listing error handling behavior for high volumes of calls coming from the same number.
- Assistant - fixed and issue that prevented call info from being shown after multiple subsequent calls.
- Improved handling where (extended) ACW caused pending call tasks to be removed prematurely, preventing re-distribution to other users.
- Fixed an issue causing some users being perpetually stuck in the "Not Available" presence state.
Release Notes
This is a minor hotfix release, improving upon recent features:
- Assistant - fixed an issue that prevented Service Call Templates from correctly opening.
Release Notes
This is a major feature release, featuring the following:
- A new Dashboard widget for user supervision.
- Reporting support for call session transfers.
- Many improvements for the Nimbus UI and existing App extensions.
Dashboards - User Supervisor Tabular widget
Contact Center Personal Dashboards feature. A new "User Supervisor Tabular" Dashboard Widget has been added. Allows supervisors to administrate service User States via various controls. → See Dashboard Supervision.
Reporting - Support for Transfer to external targets, service and users
- New static dimensions added to OData within the Nimbus Reporting Model:
- TransferSessionDestinationTypes (User, Service, External)
- Updated: Odata Feeds > Tables
- New Static Dimensions > Transfer Session Tab
- New: Facts > Transfer Sessions Tab
- Updated: Facts > Service Sessions Tab
- Added New BI Reporting Template Page "Transfers" -
Please update your BI Template to V1_81 use this feature (See "Info" tab in your template to check versions).
Other Changes and Improvements
- Interact - Now offers a dialpad to navigate IVR and provide DTMF input
- Attendant Console - Organizational structure (contacts mouseover-popup) now attempts to order by user availability first, then alphabetically by name.
- Opening Hours - after creating a new period in the calendar the calendar will now stay in that week instead of jumping back to the current day.
Configuration usability change: In addition to the edit icon you can now click any configuration item name to directly jump to the editing dialogue.
To start editing, either use the icon or - NEW - click the name of any configuration entry- Dashboard Supervision - Fixed an issue that prevented "beep" sounds from playing when using supervision features.
- Reporting - Fixed UserSessions being incorrectly reported when admins kill the session via Operations panel.
- Workflows:
- "Voice Message" activity: Fixed issue a Voice Message at the start of a workflow leads to a recording error.
- "Announcement" activity: Removed language entries without culture.
- Tenant Administration - "Presence Tracking over Guest account" UI now shows more detailed error messages.
Previous Releases
Looking for previous release notes? Visit the Release Note History.