This page will always reflect the latest Release Notes, Improvements and Changes made to Nimbus. If you need a stable URL to always refer to the latest notes, use the following link: 
https://help.luware.com/nimbus/?contentKey=releasenotes

Release Notes (CH Cluster) -  

Next to the planned infrastructure updates this week our team implemented configuration changes to prevent prevent further infrastructure outages like the one happening on our Swiss cluster last Tuesday.

(lightbulb) Our German Nimbus cluster will be updated later during the weekend. Please refer to the status page > "Upcoming Maintenance" to stay informed ahead of any planned downtime for maintenance.

Release Notes -  

This is a stability and quality of life update to improve the Luware Nimbus services:

  • Improved Azure user detail synchronization on large tenants (only affects Nimbus-onboarded users and services)
  • Prevent a rare case of stuck calls directly after "transfer through pickup", where the announcement wasn't played anymore.
  • Fixed display name of newly added users not appearing in Power BI.

UX Improvements

  • E-Mail Templates for "Missed Calls" in Attendant Console are now translated, reflecting the language of the User's Settings.
  • Many smaller translation updates across all supported languages to unify the use of certain technical terms.
  • New "Hide User Statistics from Reporting" toggle in Service Settings, allowing to hide user names from the Service's respective Reporting view.

Power BI

Updated our Power BI section to reflect changes to our Reporting Template:

  • The Template now allows to drill through user sessions, as now described on Power BI Template Usage,
  • Added detailed instructions on how to use Power BI Paginated Reports within your own Power BI workspace. 
  • Slight visual updates to the BI Template file to be better in line with the Nimbus UX.
    (tick) Ask your Luware BI representative or customer success specialist if you want to update your template.

Smaller BI-related KB Updates:

KB Content Revisions

Knowledge Base content revisions worth of note:

  • Roles and Permissions page updated with further diagrams to explain the Nimbus access concept.
  • Various improvements to the Introduction to Nimbus subpages, e.g. new Organization Unit diagrams to better clarify important concepts that tie into the future of Nimbus.
  • Nimbus Glossary updated with new terms, links to related pages added.
  • Added links to the Luware Service Status page to the KB website footer. Visit this link to learn more or subscribe to status changes, and inform yourself about service interruptions or planned maintenance.

Release Notes -

This is a stability update to improve the Luware Nimbus service:

  • Fixed an issue where OData API fails to return a big amount of data (> 100k Sessions)
  • Further improvements to prevent performance issues related to MS Graph API
  • Resolved issue when Music or Announcement are still played after getting connected
  • Fixed an issue when tasks got stuck due to missing accepted event
  • Fixed a problem in the administration portal to manage conversation context(s)

Release Notes -

This release includes background changes to our Administration data structure in preparation for future features. This change also introduces new user and service types into the Nimbus administration. 

Features: 

  • Tenant Administrators can now create non-distribution / IVR/ queue services within the Service Administration. These services do not require a team and can be used for IVR / Opening Hours entry services that operate without users.
  • User Administration now shows user details to tenant and partner administrators. Allows to have users without services in the listing. Users are staying in the system until removed manually or deleted from directory.
  • Adaptive design implemented for My Sessions dashboard, now supporting smaller resolutions down to 800 pixel width.

    Example of adaptive design with 800x600. Larger elements can be scrolled through.

Technical Improvements:

  • Fixed an issue where a Luware-recorded users couldn't put a Nimbus call on hold without the call being aborted.
  • Further improvements to prevent endless loops in Workflows that could cause performance issues.
  • Resolved issues when tasks got stuck when a caller hangs up in the beginning of a voice message workflow activity. 
  • Fixed an issue in Attendant Console where the customer input is is not recognized after a call transfer to a Nimbus service.
  • Fixed an issue with transferred calls not entering a queue if there was a "CancelTask" Workflow Activity in the previous (transferring) service.
  • Fixed an issue within Administration that prevented users from changing the Organization Unit of Configuration elements from service to tenant level .
  • Fixed an issue that caused external transfer to user via workflow always reported as "Transfer Failed" when placed right after "Accept Conversation".

Knowledge Base content revisions:

  • Nimbus Features - changed visual tag to distinguish features specific to Enterprise Routing. This is just a visual change, no actual content or feature set change.
  • Service Administration and User Administration pages reworked to accommodate the new concepts and UI designs.
  • Opening Hours - clarifications on the "optional" part of opening hours and how they behave and interact with the corresponding "Check Opening Hours" Workflow Activity and related routing.
  • Service Settings - include visual changes and explanations to the "Distribution" tab now showing the "User Assignment Type" of a service.
  • Configuration Administration renamed (from "Resource Configuration"). Updated to contain more concept information behind the Nimbus configuration data storage and related administrative roles and tasks.

Release Notes -

This is a stability update to improve the reliability of the Luware Nimbus service:

  • Various improvements to communications between system components and the cluster database to improve application portal performance. This should reduce the likelihood of timeouts and slow loading pages in Nimbus.  
  • Changes to how our distributed architecture deals with multiple instances of the same component handling different stages of the lifecycle of a call, reducing the possibility of tasks which don’t get ended correctly.
  • Improvements to the internal messaging between all system components to further reduce tasks that are not ended correctly.
  • Fixed an issue in permissions management that prevent some users to access their Configuration elements such as workflows.
  • Improvements to "Broadcast" type Queue distributions where the caller still heard wait music despite having reached the timeout / retry limit with no available users to accept the call. This is a partial fix and we continue to monitor the issue.

Release Notes -

  • Fixed a "Broadcast" Queue Workflow Activity issue that caused users being blocked after a terminated call. This should alleviate most issues we've received with users not receiving further incoming calls despite being set "Active" in various views such as the Dashboard or My Services.

Release Notes -

This release contains smaller improvements mainly on the backend side:

  • Fixed an issue that allowed to "Play music" or "Announcements" Workflow Activities to play in the background of a call.
  • Fixed issue with "Save" Button in Service Service Settings being disabled for some tenants when user tries to change the PSTN number.
  • Fixed issue of Caller showing as "Unknown" with missing details in voice message Adaptive Cards.
  • Smaller improvements to Administration (stuck call case removal, tenant data not loading).

Release Notes -

Redesign of the My Sessions Dashboard

The "My Sessions" tab provides information on both your current and past user sessions.

In here you can:

  • View entries of both "accepted" and "missed" calls (RONA, Declined, Cancelled)
  • Add Codes or descriptive Tags on entries are marked with <(info)>

My Sessions Tab Overview showing a previous interaction

Other improvements:

  1. Updated list of TTS (Text-to-Speech) languages, now dynamically retrieved from Microsoft once per day. 
  2. Added a search that allows you to quickly browse through the list of available languages. The search field is available within all Workflow Activities where the TTS feature applies. 

    This change and/or future updates may invalidate your previous TTS-engine selection. An "invalid language" warning may be shown until you select a different TTS-engine.

    (lightbulb) Your existing "outdated" TTS-activities still remain intact as a working copy on the Nimbus infrastructure until you change them.

Knowledge Base content revisions

Release Notes -

Onboarding Improvements

  • Updates to our Provisioning via Microsoft PowerShell script and procedure:
    • Now allows to Apply / Remove PSTN licenses to services
    • New bulk-apply changes option
    • Script can be left open in current session window to repeat Update procedures (e.g. when testing new Service Settings)

UI and Design Changes

  • Fixed smaller UI issues introduced after the recent design changes.
  • Further translation updates and wording standardizations.  (lightbulb) Please note that we still constantly update translations to find a good balance between "Technical" terms (e.g. used in the Nimbus Reporting Model) and language-specific requirements.
  • Service Settings "Dashboard" Tab now renamed to "Extensions" to better illustrate the intent of configuring optional and (future) Nimbus Features.

Knowledge Base content revisions

Release Notes -

Changes to Workflows

General Improvements

  • If a call is declined on a user side with "Busy in a call", Nimbus now tries reach another user.
    • For Reporting: Call is marked as Failed - reason: "User busy in a call" or empty if unknown.
      (lightbulb) These c
      alls are not visualized in either Reporting (Frontend and PowerBI) and should therefore not negatively affect metrics.
  • Improved ServiceSession / UserSession calculation to get quicker status results within the Nimbus Reporting Model.
  • Added further TTS (Text to Speech) languages according to the latest list provided by Microsoft
  • Nimbus prevents customer calls to get forwarded to Voicemail
  • Fixed issue that a Input Customer was not played, if the call was transferred from another Service with an Input Customer activity

UI and Design Changes

  • New languages added, now supportingEnglish, German, Dutch, Italian, French. Expect more to come in near future.
    (lightbulb) Please note that we keep certain elements in English to allow users an easier search/identification of Help topics in our Knowledge Base.
    (tick) You can switch your personal display language in the User Settings.
  • New Controls for Workflow Activities
  • New Design for Service Settings and Configuration
  • Various smaller design changes to controls, fonts and icons.

Release Notes -

Improvements

  • Updated reporting to include Caller Information in OData Interface and the Power BI Template.
    • Add Caller Information as separate Table to the OData Interface (PhoneNumber, UPN O365UserId)
    • Added additional Tab "Caller Overview" to the PowerBI Report (Nimbus.pbit)
  • Fixed issue that certain accepted "broadcast" sessions were still showing "in Queue" in the Dashboard and the Reporting views.
  • Implemented automated Session Watchdog to prevent hanging sessions caused by missing Microsoft events. Watchdog will actively request the call status after 30s of inactivity and remove the session if needed. 

Knowledge Base content revisions

Release Notes -

New Features

  • Attendant Console:
    • Now also shows the status of any Nimbus Service, based on team availability and Opening Hours.
    • Added a new page to explain the Attendant - Service Transfer, including PSTN licensing limitations.
    • During an ongoing call the "Send Mail" button in the Attendant Contact List now opens a template containing a default greeting text and caller parameters.

Improvements

  • Fixed an issue that prevented calls from ringing in Teams when a "Pickup" button in Attendant Console was clicked.
  • Fixed unreadable text in information popups (context) when using Dark Mode in Attendant Console.
  • Fixed a rare issue of calls getting stuck during a service transfer. Now correctly reported as "HangupInIVR"

Knowledge Base content revisions

Release Notes -

New Features

Improvements

  • Redirect user to login when authentication is required for downloading voice messages within Adaptive Cards.
  • Various backend improvements for mitigating Microsoft Graph related obstacles (missing / duplicated events).
  • Fixed issue that prevented users from logging into Administration when being part of a lot of security groups.
  • Fixed Opening Hour entries being shifted by 30min if a period wasn't set to a full hour.

Knowledge Base content revisions

Release Notes -

New Features

  • "Availability Based Routing" step (see List of Workflow Activities ) - Now contains a "Service" selection, allowing to check any (specified) Service within the step and exit accordingly.

Improvements

  • Removed Directory.ReadAll from Required Permissions as they are not needed anymore for Nimbus Installation and Service provisioning.
  • We introduced various mitigations to encounter potential Microsoft infrastructure-related issues. This should prevent hanging session issues affecting "Beta" flagged Distribution Types set within the Queue step in your Workflows.
    (info) Refer to List of Workflow Activities > "Queue" Step > "Distribution Type" property. Please note that the "Beta" tag still applies as we continue to improve this feature.
  • Users should not get (idle counter) logged-out of the admin automatically anymore while changing Workflows.
  • Fixed workflow connector points being misaligned on zoom levels >100%.
  • Improved UX behavior: Revert / Discard changes functionality. Buttons only enable on change.

    The UI now checks for changes and allows to discard them without leaving the configuration, reverting to their previously set values.