Assistant Installation
Preconditions
The Assistant application needs to be configured by your Tenant Administrator first before the application can be used by agents.
In the Nimbus Admin UI | On each client machine where Assistant is installed |
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| Before you run Assistant setup, the following prerequisites need to be installed on each client machine:
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What does this App do? The App opens the Assistant view (a frontend UI) and subscribes to incoming calls after logging in. Based on configured Service Call Templates and Direct Call Templates different actions are executed, e.g. opening context in the user's browser or triggering a web-request. All features are explained on the Assistant page.
Which Operating Systems are supported? Currently this App is officially supported for Windows 7, 10 and 11.
Option A: Manual setup of Assistant
Contact the Luware Nimbus Customer Success Team and ask for the Assistant Installer. These setups are meant to be run on the client machines of your Nimbus users (Agents).
Future updates will be supplied to our customers in regular intervals.
- Run the MSI and click through the setup
- Configure the following options:
- Decide whether the application should start automatically
- Choose a folder for logging
- Provide the correct view URI depending on your cluster location:Nimbus Assistant View URIs:
- Switzerland (CH): https://assistant.luware.cloud/
- Germany (DE): https://assistant.dewe-01.luware.cloud/
- United Kingdom (UK): https://assistant.ukso-01.luware.cloud/
Make sure to configure your web proxies to allow access to these domains or whitelist the complete *.luware.cloud domain.
- Proceed until ready to install the client.
- Run the application and log in with your O365 account.
More details can be found on the Assistant usage section of our Knowledge Base.
Option B: Installer packaging and rollout
Follow this method for rollouts in larger IT environments:
- Make sure all the
preconditions above on this page are fulfilled.
To perform a silent installation of the Assistant client, run the the following command.
msiexec /l "install.txt" /i Nimbus.Assistant.Client_21.msi LOGGING_PATH="c:\Company\Logs2\" NIMBUS_VIEW_URI="https://assistant.luware.cloud/" AUTORUN=false LANGUAGE=en SHOW_TOAST_ON_SERVICE_ACCEPTING_CALL=false OPEN_LOGIN_WINDOW_ON_STARTUP=false POSITION=BottomRight
POWERSHELLAdjust the msiexec command with as follows.
Also see: https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/msiexec
MSIEXEC Switches Description Default Value Possible Values LANGUAGE Language en en, de, nl, it, fr, es, da POSITION Position BottomRight BottomRight, TopRight AUTORUN Starting of NA automatically true true, false SHOW_TOAST_ON_SERVICE_ACCEPTING_CALL Showing of Call Flow before accepting false false, true OPEN_LOGIN_WINDOW_ON_STARTUP Opening of the login window on application start true true, false LOGGING_PATH Path for the log folder none Any absolute or relative path. NIMBUS_VIEW_URI URL for the webview Adjust the NIMBUS_VIEW_URI as follows:
Nimbus Assistant View URIs:- Switzerland (CH): https://assistant.luware.cloud/
- Germany (DE): https://assistant.dewe-01.luware.cloud/
- United Kingdom (UK): https://assistant.ukso-01.luware.cloud/
Make sure to configure your web proxies to allow access to these domains or whitelist the complete *.luware.cloud domain.