Preconditions

The Assistant application needs to be configured by your Tenant Administrator first before the application can be used by agents.

In the Nimbus Admin UIOn each client machine where Assistant is installed
  • The Assistant license is assigned to the user
  • A direct call template is configured and assigned to the user 

(info) Refer to Assistant User Settings.

(question) What does this App do? The App opens the assistant view (the frontend UI) and subscribes to incoming calls after logging in. Based on the templates different actions are executed.
(question) Which Operating Systems are supported? Currently this App is officially supported for Windows 7 and 10. 

(info) Please note: Windows 11 compatibility for this product has not been verified yet.

Option A: Manual setup of Assistant

Contact the Luware Nimbus Customer Success Team and ask for the Assistant Installer. These setups are meant to be run on the client machines of your Nimbus users (Agents).

(lightbulb) Future updates will be supplied to our customers in regular intervals.

  1. Run the MSI and click through the setup
  2. Configure the following options:
    1. Decide whether the application should start automatically
    2. Choose a folder for logging
    3. Provide the correct view URI depending on your cluster location:
      Nimbus Assistant View URIs:
      • Switzerland (CH): https://assistant.luware.cloud/
      • Germany (DE): https://assistant.dewe-01.luware.cloud/
      • United Kingdom (UK): https://assistant.ukso-01.luware.cloud/
  3. Proceed until ready to install the client.

  1. Run the application and log in with your O365 account.
    (info) More details can be found on the Assistant usage section of our Knowledge Base.

Option B: Installer packaging and rollout

(lightbulb) Follow this method for rollouts in larger IT environments:

  1. Make sure all the (tick) preconditions above on this page are fulfilled.
  2. To perform a silent installation of the Assistant client, run the the following command - adapt parameters as needed:

    msiexec /i 'c:\path\to\the\msi\Nimbus.Assistant.Client.msi' /quiet /qn /norestart /log c:\tmp\install.log NIMBUS_VIEW_URI="https://assistant.luware.cloud/" LOGGING_PATH=`"C:\Company\Luware\Nimbus Assistant Client`"
    POWERSHELL

    (lightbulb) Adjust the NIMBUS_VIEW_URI as follows:

    Nimbus Assistant View URIs:
    • Switzerland (CH): https://assistant.luware.cloud/
    • Germany (DE): https://assistant.dewe-01.luware.cloud/
    • United Kingdom (UK): https://assistant.ukso-01.luware.cloud/