Assistant Installation

Preconditions

The Assistant application needs to be configured by your Tenant Administrator first before the application can be used by agents.

In the Nimbus Admin UI

On each client machine where Assistant is installed

The Assistant license is assigned to the user
A direct call template is configured and assigned to the user

Refer to Assistant User Settings.

WebView2 must be installed before installing the application itself.
→ Download: https://developer.microsoft.com/en-us/microsoft-edge/webview2/#download-section.
We don't recommend using a fixed version as steady update to the application will also require WebView2 updates!
You require the .NET Desktop runtime 6.0.5 or higher to be installed on each client machine.
→ Download: https://dotnet.microsoft.com/en-us/download/dotnet/6.0

What does this App do? The App opens the assistant view (the frontend UI) and subscribes to incoming calls after logging in. Based on the templates different actions are executed.
Which Operating Systems are supported? Currently this App is officially supported for Windows 7 and 10.

Please note: Windows 11 compatibility for this product has not been verified yet.

Option A: Manual setup of Assistant

Contact the Luware Nimbus Customer Success Team and ask for the Assistant Installer. These setups are meant to be run on the client machines of your Nimbus users (Agents).

Future updates will be supplied to our customers in regular intervals.

Run the MSI and click through the setup
Configure the following options:
1. Decide whether the application should start automatically
2. Choose a folder for logging
3. Provide the correct view URI depending on your cluster location:
  _{Nimbus Assistant View URIs:}
  - Switzerland (CH): https://assistant.luware.cloud/
  - Germany (DE): https://assistant.dewe-01.luware.cloud/
  - United Kingdom (UK): https://assistant.ukso-01.luware.cloud/
  Make sure to configure your web proxies to allow access to these domains or whitelist the complete *.luware.cloud domain.
Proceed until ready to install the client.

Run the application and log in with your O365 account.
More details can be found on the Assistant usage section of our Knowledge Base.

Option B: Installer packaging and rollout

Follow this method for rollouts in larger IT environments:

Make sure all the preconditions above on this page are fulfilled.
To perform a silent installation of the Assistant client, run the the following command - adapt parameters as needed:
```
msiexec /i 'c:\path\to\the\msi\Nimbus.Assistant.Client.msi' /quiet /qn /norestart /log c:\tmp\install.log NIMBUS_VIEW_URI="https://assistant.luware.cloud/" LOGGING_PATH=`"C:\Company\Luware\Nimbus Assistant Client`"
```
POWERSHELL
Adjust the NIMBUS_VIEW_URI as follows:
_{Nimbus Assistant View URIs:}
- Switzerland (CH): https://assistant.luware.cloud/
- Germany (DE): https://assistant.dewe-01.luware.cloud/
- United Kingdom (UK): https://assistant.ukso-01.luware.cloud/
Make sure to configure your web proxies to allow access to these domains or whitelist the complete *.luware.cloud domain.