Assistant Installation

Preconditions

The Assistant application needs to be configured by your Tenant Administrator first before the application can be used by agents.

In the Nimbus Admin UI

On each client machine where Assistant is installed

The Assistant license is assigned to the user
A direct call template is configured and assigned to the user

Refer to Assistant User Settings.

Before you run Assistant setup, the following prerequisites need to be installed on each client machine:

ASP.NET Core Runtime 6.0.x. → Download: https://dotnet.microsoft.com/en-us/download/dotnet/6.0
.NET Desktop runtime 6.0.x → Download: https://dotnet.microsoft.com/en-us/download/dotnet/6.0
WebView2 → Download: https://developer.microsoft.com/en-us/microsoft-edge/webview2/#download-section.
We don't recommend using a fixed version as steady update to the application will also require WebView2 updates!

What does this App do? The App opens the Assistant view (a frontend UI) and subscribes to incoming calls after logging in. Based on configured Service Call Templates and Direct Call Templates different actions are executed, e.g. opening context in the user's browser or triggering a web-request. All features are explained on the Assistant page.
Which Operating Systems are supported? Currently this App is officially supported for Windows 7, 10 and 11.

Option A: Manual setup of Assistant

Contact the Luware Nimbus Customer Success Team and ask for the Assistant Installer. These setups are meant to be run on the client machines of your Nimbus users (Agents).

Future updates will be supplied to our customers in regular intervals.

Run the MSI and click through the setup
Configure the following options:
1. Decide whether the application should start automatically
2. Choose a folder for logging
3. Provide the correct view URI depending on your cluster location:
  _{Nimbus Assistant View URIs:}
  - Switzerland (CH): https://assistant.luware.cloud/
  - Germany (DE): https://assistant.dewe-01.luware.cloud/
  - United Kingdom (UK): https://assistant.ukso-01.luware.cloud/
  Make sure to configure your web proxies to allow access to these domains or whitelist the complete *.luware.cloud domain.
Proceed until ready to install the client.

Run the application and log in with your O365 account.
More details can be found on the Assistant usage section of our Knowledge Base.

Option B: Installer packaging and rollout

Follow this method for rollouts in larger IT environments:

Make sure all the preconditions above on this page are fulfilled.

To perform a silent installation of the Assistant client, run the the following command.

msiexec /l "install.txt" /i Nimbus.Assistant.Client_21.msi LOGGING_PATH="c:\Company\Logs2\" NIMBUS_VIEW_URI="https://assistant.luware.cloud/"
AUTORUN=false LANGUAGE=en SHOW_TOAST_ON_SERVICE_ACCEPTING_CALL=false OPEN_LOGIN_WINDOW_ON_STARTUP=false POSITION=BottomRight

POWERSHELL

Adjust the msiexec command with as follows.
Also see: https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/msiexec

MSIEXEC Switches	Description	Default Value	Possible Values
LANGUAGE	Language	en	en, de, nl, it, fr, es, da
POSITION	Position	BottomRight	BottomRight, TopRight
AUTORUN	Starting of NA automatically	true	true, false
SHOW_TOAST_ON_SERVICE_ACCEPTING_CALL	Showing of Call Flow before accepting	false	false, true
OPEN_LOGIN_WINDOW_ON_STARTUP	Opening of the login window on application start	true	true, false
LOGGING_PATH	Path for the log folder	none	Any absolute or relative path.
NIMBUS_VIEW_URI	URL for the webview	Adjust the NIMBUS_VIEW_URI as follows: _{Nimbus Assistant View URIs:} Switzerland (CH): https://assistant.luware.cloud/ Germany (DE): https://assistant.dewe-01.luware.cloud/ United Kingdom (UK): https://assistant.ukso-01.luware.cloud/ Make sure to configure your web proxies to allow access to these domains or whitelist the complete *.luware.cloud domain.