Presence Assistant Installation

To run the Present Assistant application, it is necessary to install three services:

• PA Core - the base component
• PA SMD - Used for the end-point distribution of incoming calls and messages
• PA FE - Frontend for the configuration of Presence Assistant

Before you start

During the installation you will be requested to specify the "SfB Server Version", Server "Instance Name" and "Port Number".

• Please consult the General Prerequistes for technical details
• Ensure that the Server Installation is complete to have the required details at hand.

PA Core installation

The PA Core service is responsible for the work with database, publication of routing information, synchronization of delegates. It acts as the medium layer between PA FE application and the database.

 PA Core should be installed and started first. For this to work the necessary database information during installation must be provided.

To install PA Core, run Luware.PA.Core.msi and follow the steps:

1. On the Luware-PA Core Destination Folder screen define a path where you want to install PA Core or leave a default path. 
    Default path is "C:\Program Files\Luware AG\PA-Core\"

2. On the Luware-PA Core Configuration Settings screen pay attention to fill the following fields:

   Property	Description
   Instance Name	Enter the server instance name as you specified during Server Installation  The setting is stored in: C:\Program Files\Luware AG\PA-Core_ _Luware.PA.Core.WinService.exe.config as <add key='InstanceName' value='navy'/>
   Port Number	Enter the server port number.  The setting is stored in: 'C:\Program Files\Luware AG\PA-Core_ _Luware.PA.Core.WinService.exe.config  as <add key='PortNumberToAdd' value='300'/>
   SQL Server	Enter an SQL Server name where a PA database exists.  The setting is stored in: C:\Program Files\Luware AG\PA-Core_ _Luware.PA.Core.WinService.exe.config  as <property name="connection.connection_string">
   Database	Enter the Assistant database that the system will use.  The setting is stored in: C:\Program Files\Luware AG\PA-Core_ _Luware.PA.Core.WinService.exe.config as <property name="connection.connection_string">
   Lync / SfB Server Version	Select the (supported) Server Version as performed during Server Installation.  Refer to the General Prerequistes for supported versions.
   Configure Certificate Security	Optional: For security reasons Assistant provides the possibility to use certificate-based encryption and verification during the components communication. To configure certificate based authentication, select the "Configure Certificate Security" check box. → When you press the "Next" button a page to configure server certificate settings will open.

   

   Example of filled Assistant Core configuration settings
3. Finish the installation steps and continue with the next component.

PA SMD installation

The PA SMD service is responsible for the work of "Busy on Busy in a Call", "Busy on DND" and "Managers\Assistants" functionalities .

 PA SMD should be installed on the SfB / Lync Server.

To install PA SMD, run the Luware.PA.SMD.msi, perform the following steps

1. On the Luware-PA-SMD Destination Folder screen define a path where you want to install PA SMD or leave a default path.  
   Default Path: "C:\Program Files\Luware AG\PA-SMD\" 

2. On the Luware-PA-SMD Configuration Settings screen of the setup pay attention to fill the following fields:

   Property	Description
   Instance Name	Enter the server instance name as you specified during Server Installation  The setting is stored in: C:\Program Files\Luware AG\PA-Core_ _Luware.PA.Core.WinService.exe.config as <add key='InstanceName' value='navy'/>
   Port Number	Enter the server port number.  The setting is stored in: 'C:\Program Files\Luware AG\PA-Core_ _Luware.PA.Core.WinService.exe.config  as <add key='PortNumberToAdd' value='3700'/>
   Lync / SfB Server Version	Select the (supported) Server Version as performed during Server Installation.  Refer to the General Prerequistes for supported versions.
   Configure Certificate Security	Optional: For security reasons Assistant provides the possibility to use certificate-based encryption and verification during the components communication. To configure certificate based authentication, select the "Configure Certificate Security" check box. → When you press the "Next" button a page to configure server certificate settings will open.

   

   Example of filled Assistant SMD configuration settings
3. Finish the installation steps and continue with the next component.

PA FE installation

PA FE – the service provides the user web-interface and provides users with means to configure the system for their own instance.

 FE should be installed after FE Core and with the FE Core services running. 

To install PA-FE run the Luware.PA.Frontend.msi and perform the following steps: 

1. On the Luware-PA-FE Destination Folder screen define a path where you want to install PA-FE or leave a default path.
    Default Path: "C:\Program Files\Luware AG\PA-FE\"

2. On the Luware-PA-FE Configuration Settings screen of the setup pay attention to fill the following fields:

   Property	Description
   Instance Name	Enter the server instance name as you specified during Server Installation  The setting is stored in: C:\Program Files\Luware AG\PA-Core_ _Luware.PA.Core.WinService.exe.config as <add key='InstanceName' value='navy'/>
   Port Number	Enter the server port number.  The setting is stored in: 'C:\Program Files\Luware AG\PA-Core_ _Luware.PA.Core.WinService.exe.config  as <add key='PortNumberToAdd' value='3700'/>
   Site Port Number	Enter the site port number.  The used site port number should be not used by other sites. The setting is stored in Windows IIS (Internet Information Services).   We recommend a port in the ranges of 8x for easier differentiation between multiple frontends
   Security Protocol	Choose the security protocol between http and https.  The setting is stored in IIS
   Configure Certificate Security	Optional: For security reasons Assistant provides the possibility to use certificate-based encryption and verification during the components communication. To configure certificate based authentication, select the "Configure Certificate Security" check box. → When you press the "Next" button a page to configure server certificate settings will open.

   
3. Complete the setup.

IIS Post-Configuration

Some additional steps are necessary to conclude the Frontend Configuration:

1. Open IIS (Internet Information Services) in Windows.
2. Go to Application Pools > Advanced Settings >Identity: NetworkService
3. Locate Luware-PA-FE: Configuration Editor > unlock WindowsAuthentication and AnonymousAuthentication sections for:
   1. system.webServer/security/authentication/windowsAuthentication
   2. system.webServer/security/authentication/anonymousAuthentication

FE post-install validation

 Precondition: We recommend to have an AD User Group for Administrators specified at this point.

After all service are installed and started successfully:

1. Open PA FE URL (can be retrieved via ISS)
2. Log in to the system as default System Administrator with the following credentials:
   Username is admin
   Password is 1qa2ws3ed
   → After that you are redirected to "Settings" page where the Application settings and System Administrator AD Group are be specified.
   

3. In the field "System administrator AD Group" define new administrator groups in the following form (comma-separated): 

   CN=<Common Name, Distinguished Name>,OU=<Organization Unit1>,DC=<Domain Controller>,DC=<Domain Controller>

   CODE

   Example:

   CN=res-grp-administrators,OU=RTC_Admins,DC=mycompany,DC=com

   CODE
   

   • This might differ for your system and IT setup. Further examples can be found on the Microsoft AD Glossary.
   • Once an AD Usergroup is specified the default System Administrator login will NOT work anymore.