All Assistant Features at a glance
Presence-based forwarding - Automatic forwarding of calls can be set for every presence status. Calls can be forwarded to an employee, a team, a service line or to voicemail. If an employee is in a call, the caller either hears the busy sign or the call is automatically redirected according to the forwarding rules.
Personal Assistants - Authorized employees, such as personal assistants, can manually change forwarding rules for their managers and "break through" redirections to inform them of urgent calls.
Blacklists - Users can add phone numbers or SIP addresses on a blacklist. These callers will hear the busy tone when calling. Authorized assistants can manage the blacklist of their managers.
Team Call Groups - All users can manage their own set of Team Call Group which can be rung simultaneously depending on presence settings.
Easy Setup - Forwarding rules can be easily administered in a simple web interface. Initial setup can be done by the system administrator. Delegates can modify settings for certain colleagues.
Self-Administered - Employees can manage redirections for every presence status themselves to make sure that all their calls are answered. Multiple Roles on the user are easy to assign.