Before you start
Assistant Frontend is described in further details for on the following chapters.
SYSTEM ADMIN Retrieve the Frontend Login URL via IIS, as described during Presence Assistant Installation. Communicate this URL to all users of Assistant.
MANAGER / USER Use the Frontend URL as your entry point for all "Usage" pages of this Knowledge Base.
You can access Assistant using "Login" page.
Note that the look of this page can be customized and may differ in your instance.
This page contains the following elements:
Allowed values are as follows:
|Password||Current User AD Password|
Allows for the following outcomes
When logged into the System the "Home" page is the first thing shown. This page shows different contents based on your User Role:
- MANAGER / USER The Routing Assistant Home page for Manager and Users
- MANAGER "Managers and Assistants" page for Managers
- SYSTEM ADMIN "Settings" page for Admins
You can log out of the system upon clicking icon in the right corner and selecting "Logout":
The System Menu is presented as pop-up control panel that appears upon clicking page name at the left corner of window and contains the following items:
Don't see an item? Refer to the User Roles for more details on permissions. Ask your administrator to grant you the permissions if needed.
If any Assistant user is inactive and does not interact with the UI a logout will be performed for safety reasons.
The default time of session expiration is 10 minutes, but can be configured in the Web Configuration file. The system informs users 1 minute priori to session expiration and displays a pop-up. Clicking the "OK" button will extend the session for another 10 minutes:
The remaining expiry time is also shown at the top right of the window: