Call delegating is the process of giving others users or phone numbers the permission to make and receive calls and messages on behalf of someone else.
Good to know
- Compared to Managers and Assistants where the (editing) of routing information is in focus, call Delegation is the best solution in situations where phone calls must be answered every time.
- Delegation routes incoming calls to multiple phones and can give access to voice mail and missed call messages.
The "Delegates" page allows RA-enabled users to configure his own list of delegates.
Precondition: The page is available only to PA-users ("Enable user for PA" option enabled) and is presented as two tables:
- A first table contains a list of delegates that are added manually in SfB client or upon clicking "Add Delegate" button. → See "Add Delegate" chapter below
- The "Assistants" table contains a list of assistants that were set on Managers and Assistants page.
Upon clicking "Manage Assistants" button you are redirected to this page.