Calls may need to be held on the system and not deleted due to compliance regulation. Legal hold is a special property for labels that stops the call from getting deleted by retention. When Legal hold is enabled for a label, conversations with the label applied to cannot be deleted by data retention policy.
To view labels in legal hold, navigate to : Data > Labels > Labels in Legal Hold.
Enabling legal hold
To enable legal hold for your labels, perform the following steps:
Click on the label you want to update
Click the 'Enable Legal Hold' button
Releasing legal hold
To disable legal hold for your labels, perform the following steps:
Click on the label you want to update
Click on the 'Initiate Release from Legal Hold' button
Releasing a legal hold requires approval from a supervisor user (→ see: User Roles)
