TERM / ABBREVIATION
Active Directory is a directory service developed by Microsoft for Windows domain networks.
Lean Unified Customer Services. The LUCS software is the core component of the contact center solution. It is responsible for call flows, agent management, opening hours management and much more.
Channel / means of communication. In this context it can either mean Chat, Video, Telephony or Desktop Sharing
|PSTN||PSTN (public switched telephone network) is the world's collection of interconnected voice-oriented public telephone networks, both commercial and government-owned. It's also referred to as the Plain Old Telephone Service (POTS).|
Role Based Access Control
Skype for Business
Session Initiation Protocol. Peer-to-peer protocol standard developed by the Internet Engineering Task Force (IETF), used for initiating—and also managing and terminating—voice call sessions over the Internet