TERM / ABBREVIATION | DEFINITION |
|---|
AD | Active Directory is a directory service developed by Microsoft for Windows domain networks. |
LUCS | Lean Unified Customer Services. The LUCS software is the core component of the contact center solution. It is responsible for call flows, agent management, opening hours management and much more. |
Modality | Channel / means of communication. In this context it can either mean Chat, Video, Telephony or Desktop Sharing |
| PSTN | PSTN (public switched telephone network) is the world's collection of interconnected voice-oriented public telephone networks, both commercial and government-owned. It's also referred to as the Plain Old Telephone Service (POTS). |
RBAC | Role Based Access Control |
SfB | Skype for Business |
SIP | Session Initiation Protocol. Peer-to-peer protocol standard developed by the Internet Engineering Task Force (IETF), used for initiating—and also managing and terminating—voice call sessions over the Internet |