Basic Search
To run a basic search, hover the mouse over the Conversation tab on the top left and click on Search.
When running a basic search you are limited to the following search criteria. These are the most common search options.
- Time interval
- Phone Number
- User
- Label
Use Advanced Search if you require more search options.
Time Interval
The time interval of the search results can be set under the Interval section. The left date is the From date and the right one is the To date.
This criteria works based on the Start Time property of the recordings.
In order to modify the interval, click on any of the dates. The calendar pops up where the date and time can be set.
For changing the month, click on either the left (<) or right (>) arrows on the top. For changing the year, click on either the double left (<<) of double right (>>) arrows. The day can be selected by clicking on the date in the calendar.
The time can be set on the bottom. To increase the value of either the hour or the minute counter, left-click on the numbers. To decrease the values, use SHIFT + left click. The values can be set also by holding the left button of the mouse, then dragging to left or right.
Phone Number
The Phone Number field can be used for searching based on the From or To fields of the recordings within the interval set above.
When multiple phone numbers or SIP addresses are provided there is an OR logic between the values. While typing, the system also provides suggestions based on the configured extensions in the system. The '%' character can be used as wildcard.
A predefined list of numbers also can be provided by clicking on the 
button. See → Participant sets
User
The User field can be used for searching based on the From (Verba) or To (Verba) fields of the recordings.
Multiple Verba users can be provided. In this case, there will be an OR logic between the provided values. While typing, the system also provides suggestions based on the configured users in the system.
A predefined list of numbers also can be provided by clicking on the button. See → Participant sets
When the Search conference participants checkbox is used, the values provided for the Phone Number and the User fields will be used for searching in the conference participants also.
Labels
Please note only users with the correct rights will be able to label calls. For more information please see: Labels
The Label field can be used for searching based on the labels attached to the recordings.
Multiple labels can be provided. In this case, there will be an OR logic between the provided values. While typing, the system also provides suggestions based on the configured labels in the system.
Resetting the search fields
After setting the search criteria, the system stores the field values, so whenever the user loads the search page the previous settings are restored and displayed. After setting the search criteria, the system stores the field values, so whenever the user loads the search page the previous settings are restored and displayed.
To reset the fields, click on the Reset Search link in the bottom right corner of the search panel, or click on the 
button on the top.
