The conversation list is the key component to Recording, listing all recorded conversations.

Displaying Results

Once you have run the desired query the results will be displayed in the browser in table format, results can be sorted by column. 


Output Layout Configuration

Users can customize this (select the fields/columns to be included and their order) if the system administrator provided the necessary rights (Conversation List Layout) to the user, from the System menu.

click on the Configuration button on the top right to open the list layout configuration.


(lightbulb) The right panel contains the Within the Layout Configuration first select the desired field in the left pane (where the available are listed) by checking the checkbox to the left of the field name. and their column position and order.

(lightbulb) The left panel contains the remaining fields available for selection.

Adding a field to the Conversation List Layout 

To add a field to the conversation list layout, perform the following steps:

Within the Layout Configuration first select the desired field in the left pane (where the available are listed) by checking the checkbox to the left of the field name.


Then press the move button, which will add the field over to the right to the end of the Added Columns list.

(lightbulb) You can move entries to a new position → see the Changing field order section below.

Example: In the picture below we have selected Dialed Number, From (Verba), From Device and Recorded Extension

Changing field order

In order to change the order of the selected fields, perform the following steps:

Select the desired field(s) via their checkbox in the right pane (where the selected fields are listed).

Then press the Up/Down button to move a field up in the order or press the  button to move a field down in the order.

Removing a field from the Conversation List Layout

To remove a field to the conversation list layout, perform the following steps:

Select the desired field on the right pane (where the selected fields are listed) by checking the corresponding checkbox.

then press the Left / Right button.