Knowing about your solution

The following articles will provide training and guidance on using the recording web application for a variety of tasks based on your role. There are three different roles within Stratus Recording, and there will be a section for each role which will contain the necessary guidance for that role.

The three default roles are:

  • Recorded user - users who are recorded and may have access to replay their own calls.
  • Supervisor - users who have access to a selection or all calls within their organisation. Supervisors are not recorded by default.
  • Administrator - users who manage the recorded users and extensions within their organisation. Administrators are not recorded by default.

Please note that some organizations may have bespoke configuration and/or rights which differ from the default offering. Please engage with your Luware point of contact if you wish to discuss this further.

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