Usage of Luware Recording
Knowing about your solution
The following articles will provide training and guidance on using the recording web application for a variety of tasks based on your role. There are three different roles within Stratus Recording, and there will be a section for each role which will contain the necessary guidance for that role.
The three default roles are:
- Recorded user - users who are recorded and may have access to replay their own calls.
- Supervisor - users who have access to a selection or all calls within their organisation. Supervisors are not recorded by default.
- Administrator - users who manage the recorded users and extensions within their organisation. Administrators are not recorded by default.
Please note that some organizations may have bespoke configuration and/or rights which differ from the default offering. Please engage with your Luware point of contact if you wish to discuss this further.