System Settings
As SYSTEM ADMIN you can adjust RTC Launcher System Settings. The System Settings are part of your Dashboard functionality and visible after your Web Panel login.
Other User Roles will not see his panel, but may inspect part of the settings as part of their configuration.
The following system settings can be adjusted on this view:
Field Name | DescrIPtion |
|---|---|
System Administrator AD Group | The Distinguished Name (DN) of the System Administrator group in Active Directory. |
Presence SubscrIPtion Stale Interval In Hours | If a contact presence state was not changed, it will be unsubscribed when the interval is reached. Min: 0. Max: 24. |
Presence SubscrIPtion Update Timeout In Hours | If the System does not receive any new presence status from contact, he will be unsubscribed. The contact will be subscribed automatically with the next request. Min: 0. Max: 24. |
Audio/VIDeo Call Timeout in Seconds | The timeout, after which an unanswered audio/vIDeo call are terminated. Min: 10. Max: 60. |
Maximum Count of Created Conferences | Maximum number of conferences, which can be created. The main goal is prevention of possibility of Lync server attacks. Records:
|
Active Active ICH Supported | Determines if active-active ICH supported or not. False should be set if DefaultServiceEndpointUri is not configured on LUCS ICH sIDe |
LUCS Conference Usage Enabled | Determines if reserved conference is used on LUCS sIDe |
Conference Schedule Timeout | Determines time for scheduling conference. Default value: 10 min. The time should be increased if ICH is under heavy usage. Format: hh:mm:ss |
Conference PhoneID Format | Conference URL format, used by PexIP. “pstnID:” is predefined |
PexIP Version | Determines version of supported pexIP instance |
Co-Browsing Enabled | Set to "true", to enable the co-browsing in the application; Set to "false", to disable the co-browsing in the application. |
Surfly Server URL | The co-browsing server URL. The field appears, only if "Co-browsing Enabled" is "true". |
Surfly REST API Key | A unique Surfly key for credentials |
Co-browsing Conversation Context Application ID | A guIDe ID of conversation context that will be used in agent"s Lync/Skype for Business application to show client"s site through co-browsing. The field appears, only if "Co-browsing Enabled" is "true". |
Max count of co-browsing concurrent sessions | Max amount of concurrent sessions supported by Surfly. Total number of values configured for all tenants can exceed provIDed value. |
Support Contact | E-mail, phone number or sIP address of the support contact. Set value is displayed on "About" pop-up. |
Header to distinguish client IP | The amount of simultaneous sessions from one IP address during set period of time. Setting is configured for RTC Launcher Service. Disabled by default.
|
Max count of messages per conversation | Max count of messages per conversation which can be send to an agent (direct or service) before he"s responding. Min: 10. Max: 50 |
Minimum password length | Minimum required password length for users. |
Cache expiration time in minutes | The timeout (in minutes), after which the cache will release a cached data. Changing this value will force full cache cleanup immediately. Min: 10. Max: 50. |
Session limit enabled | Flag that indicates weather session limit is enabled or not. |
Session limit count | Maximum count of sessions. Enabled only if “Session limit enabled” flag is checked. Min: 1. Max: 99999. |
Session limit interval | The timeout, after which the sessions will be released, if no new one is opened.
|
Disable API Key Header | Check-box. Determines if ApiKey header disabled or not. |
Callbacks Enabled | Check-box. Determines if callbacks enabled or not. |
LUCS API URL | LUCS API URL in format: https://LUCSapi.luware.com/v1.0/ . Required field. |
LUCS API Key | LUCS API Key in format: e36f5a98-2799-4d3a-931e-0deea1e639eb . Required field. |
Check connection to LUCS API | Button to check LUCS API Connection. Upon click shows the successful or failed connection status label. |
Office 365 login enabled |
|
Office 365 Application (client) ID | Office 365 Application (client) ID |
Office 365 Directory (tenant) ID | Office 365 Directory (tenant) ID |
Office 365 Token ValIDation enabled | Validates office 365 authorization token. Includes issuer validation (if office 365 tenant ID specified), token lifetime and token signature. Please make sure Admin application has access to https://login.microsoftonline.com/ |
(or any other entered custom header) - custom header with client IP address