Long-Term-Support (LTS) Version

This is the final version of RTC Launcher and forms part of the Long-Term-Support (LTS) strategy by Luware. It is supported in accordance with the End of Life site information that can be reviewed here: Link.

 - RTC Launcher [2.6]

New Features

NEW #49549: MeetNow functionality 

NEW #49009: Direct Meeting Join - no B2B 

NEW #48906: Floating chat can be used on different subdomains 

NEW #49768: Camera can be turned off during ongoing calls

NEW #50202: Preflight check before joining a call (up-/downlink speed, camera and mic check)

NEW #73325: Presence queries are optimised


FIXED #50364: Connectors not released properly

FIXED #74371: IM conversation does not get terminated when the agent ignores the IM toast

FIXED #74374: Escalating a floating conversation terminates A/V call

FIXED #74490: Downwards compatibility of older ICH versions

Known Issues

  • Latest iOS Safari does not work with IM and presentation. A/V with presentation works
  • Escalated window will not work in IE for different domains
  • Agent can receive two invitations in case someone is starting a chat and does not wait until it's established and clicks on audio call
  • During active A/V calls it might happen that video gets lost due to the active speaker
  • Sometime loading of contacts may take some time
  • The transport method longpolling can cause issues sometimes
  • Microsoft Edge(non chromium edition) does not allow changing the camera to self