This is the final version of RTC Launcher and forms part of the Long-Term-Support (LTS) strategy by Luware. It is supported in accordance with the End of Life site information that can be reviewed here: Link.
- RTC Launcher [2.6]
New Features
NEW#49549: MeetNow functionality
NEW#49009: Direct Meeting Join - no B2B
NEW#48906: Floating chat can be used on different subdomains
NEW#49768: Camera can be turned off during ongoing calls
NEW#50202: Preflight check before joining a call (up-/downlink speed, camera and mic check)
NEW#73325: Presence queries are optimised
Bugfixes
FIXED #50364: Connectors not released properly
FIXED #74371: IM conversation does not get terminated when the agent ignores the IM toast
FIXED #74374: Escalating a floating conversation terminates A/V call
FIXED #74490: Downwards compatibility of older ICH versions
Known Issues
Latest iOS Safari does not work with IM and presentation. A/V with presentation works
Escalated window will not work in IE for different domains
Agent can receive two invitations in case someone is starting a chat and does not wait until it's established and clicks on audio call
During active A/V calls it might happen that video gets lost due to the active speaker
Sometime loading of contacts may take some time
The transport method longpolling can cause issues sometimes
Microsoft Edge(non chromium edition) does not allow changing the camera to self
