User Roles

After login in the RTC Launcher Admin a user has access to the UI and RTC Launcher functionality according to one the following user roles:

SYSTEM ADMIN (role is only used when RTC Launcher is self-hosted)
TENANT ADMIN Tenant Administrator
SITE ADMIN Site Administrator
CONTACT ADMIN Contact Administrator

The functional context and application for each role is explained within the Web Panel Administration section. → also see Users page on how to assign roles within the Admin panel.

Roles listed below will mentioned repeatedly throughout this manual. Look out for the colored markings.

In the table below the available permissions are presented according to the user role.

Role	Permissions	System Administrator SYSTEM ADMIN	Tenant AdministratorTENANT ADMIN	Site Administrator SITE ADMIN	Contact Administrator CONTACT ADMIN
System Settings	View		-	-	-
	Configure general rules and parameters such as: Timeouts, Count of Conferences Enable\disable co-browsing features		-	-	-
	Enable Callback Functionality		-	-	-
Domains	View/Create/Update/Delete	-		-	-
Sites	View/Create/Update/Delete	-			-
	Add / Remove Groups to Site	-			-
	Add / Remove Contacts to Site	-			-
	Enable Callbacks per Service	-		-	-
Tenants	View/Create/Update/Delete		-	-	-
	Edit tenant users		-	-	-
Contacts	View/Create/Update/Delete	-
Groups	View/Create/Update/Delete	-
Users	View/Create/Update/Delete			-	-
	Delete tenant admin		-	-	-
Contact Templates	View/Create/Update/Delete				-
Conversation Templates	View/Create/Update/Delete				-
Customer Form Templates	View/Create/Update/Delete				-
Callback Templates	View/Create/Update/Delete				-
Reporting	View
Logs	View		-	-	-