Tenants

Name

Any unique within RTC Launcher tenant name.
 Required required.

Company Name

Any company name.
 Optional field

Base APIInternal URL

URL(s) of the APIused by the tenant.

 The URL used by Admin and has limited access in internal network.

 Multiple APIURLs divided by comma can be specified in this field (e.g. for active/passive RTC Launcher API Service Installation scenario)

Base APIExternal URL

URL of the API used by the tenant.

 The URL used by Web-client and has no network restrictions.

Header Key

Can be used to create a custom HTTP header for all the HTTP requests made by RTC Launcher Client.
 Optional field.

Header Value

The value of the 'Header Key' for custom header for all the HTTP requests made by RTC Launcher Client. The filed becomes enabled and mandatory only if 'Header Key' is set.

Show Conversation Participants

Display the avatars and names of the conversation participants.

Send Chat History

Enables or disable the possibility to send chat history to the additionally added participants of the conversation.

Disable CORS

Disables CORS (Cross-Origin Resource Sharing) checking for APIrequests

Enable auto-sync contacts on adding

Enables or disables auto-synchronization of added contact information with Active Directory.

VCard Information enabled

Enables vCard (Virtual Contact File) for the contact belonging to a particular tenant, which can be viewed or downloaded.

Disable RTC Launcher

Save Chat History

Unchecked by default. If checked chat messages will still be saved, but instead of original message will be the following string: 'data got anonymized'.

Save Client IP

Unchecked by default. If unchecked client IP will be saved as '0.0.0.0'

IM

Check box enables the Instant Messaging modality for a specific tenant and defines if this modality will be available for the customers on RTC web-client. The option is enabled by default.
*{}Notice: Screen sharing will be declined if only IM is enabled in tenant settings.

Audio/Video

Check box enables the Audio/Video modalities for a specific tenant and defines if this modality will be available for the customers on RTC web-client. The option is enabled by default.

Pexip Server

Setting is available if 'Pexip' is set as RTC implementation. Filed is mandatory and defines the Pexip ulr for the tenant. Generation of the group/contact div will now include also the URL for the PexipNode.

Co-Browsing

Check box enables the co-browsing option for a specific tenant. The option is disabled by default. Setting is available if 'IM' or 'Audio/Video' is enabled.

Max amount of concurrent co-browsing sessions

The maximum amount of concurrent co-browsing session allowed for the tenant. 2 sessions is set by default. An indicator of the total amount of system wide concurrent co-browsing sessions is shown. It's not allowed to set more than the system wide setting for the tenant.

Overwrite System Settings

If unchecked, the System settings will be applied for the tenant.
If checked, the System settings will be overwritten so the tenant make use of different Surfly account.

Surfly Server URL

The co-browsing server URL. The value is predefined (from System Settings) after saving.

Surfly REST APIKey

A unique Surfly key for credentials. The value is predefined (from System Settings) after saving.

Surfly Agent E-mail

The e-mail which is generated automatically after saving in format: name+@rtclauncher.sample

Surfly Agent Password

The password of the agent.

Surfly Client Key

Upon tenant creation, a new client on Surfly site is created. Client Key is automatically taken from Surfly after saving.

Surfly Widget Key

Upon tenant creation, a new client on Surfly site is created. Widget Key is automatically taken from Surfly after saving.

Office 365 User

Allows to add O365 users

 Depends on System Settings Configuration for O365 users.

UPN

 Available if 'Office 365 User' is checked.

UPN address of O365 user in format: firstname.lastname@domain.onmicrosoft.com

First Name

Last Name

User Name

 This field value is generated automatically as adm_<TenantName> and cannot be edited.

Password

 A 'Safe' password (that contains uppercase letters, lowercase letters, numbers and special characters) is generated automatically.

Can be edited on creation.