Help and Support Details
Luware Support
Stratus requires a Luware-assisted Installation and Setup routine. Make sure to read the Technical Prerequisites carefully first. For any open remaining questions, inquiries or other technical issues, please don't hesitate to contact us.
| Email: | support@luware.com |
| Web: | https://luware.com/en/support/ |
| Support Hotline CH | +41 58 404 2807 |
| Support Hotline DE | +49 711 8998 9621 |
| Support Hotline UK | +44 20 3300 2751 |
| Cloud Service Status | https://status.luware.cloud/ |
Safety and warning messages
Type: Tip / Hint / Checklist
Tips / Checklists / Before you start
Hints like these contain recommended or pre-required topics to consider, such as:
- Installation conditions
- Checklists / actions
- Prerequisites
- Preemptive steps
→ and their results
The goal of tips is to save you time or recommend doing things in an efficient order.
This is the mini-variant that you might find within text or instructional steps.
Type: Info / Navigation
Information
Here we emphasize directly related topics and concepts for you to keep in mind. Among these you'll find;
- Related chapters
- Sources on the web
- Listings and overviews
- Links to diagrams, appendices and concepts
- The next logical topics for your reading flow
This is the mini-variant that you might find within text or instructional steps, usually in combination with a link to further topics.
Type: Note / Attention
Important Notes
This is an important note that warns you of:
- Necessary precautions to avoid issues
- Important user or system requirements
- Potential sources for error via either a misconfiguration or during usage
- Tricky fallacies that might not be obvious at first glance
- Known issues and their workarounds
Negligence of notes usually leads to erratic system behavior, minor loss of time or other (recoverable) issues. We therefore highly recommend you read these warnings carefully.
This is the mini-variant that you might find within text or instructional steps.
Type: Warning / Critical
Warning of Critical Conditions
We use this one sparingly because it's very important. A critical message warns you of problems that may result in severe infrastructure impediments.
- Multiple sources ...
- ... or follow-up problems could be mentioned here
→ Consequences like permanent loss of data or widespread infrastructure malfunctions are highlighted.
- Instructions might be included in these warnings
- ... or shortly thereafter in numbered steps.
→ The expected result state follows for those steps (if there is a system reaction or result to be verified).
Negligence of warnings usually leads to a faulty system behavior, considerable loss of time, up to a point where your system might be unrecoverable without severe loss of data. We highly recommend not to skip these warnings at all.
This is the mini-variant that you (rarely) find within paragraphs or instructional steps.
Luware Service Licence Agreements
Refer to the following locations for the latest versions of our Service Agreements
| On-Prem Products | |
|---|---|
| Cloud Products (Software as a Service) |