With this release we introduced a new BI-Template designed to import and evaluate the CSV file generated on the Reporting view of your Service Teams.
BI Report designed for CSV data import
How to use this feature
- Request the newest BI Template for Stratus Team V3.4 or later from your Luware / Business Intelligence representative.
- Head to the CSV Reporting Data Export page and read how to make the most of this new template.
- Added TaskID field to CSV exports and stored procedures. This ID acts as unique identifier and data point for:
- Workflow Virtual Transfers
- Agent Blind Transfers
- Agent Consult Transfers
- O365 Login Improvements for various Frontends to improve Azure performance.
- Pushed the page for the Stratus Team API (updated for the version 3.4) online.