Stratus reporting is available to both team and tenant admins with views restricted to their respective tenant / organization unit(s). Team members have no access to reporting. → See Stratus User Roles.
Filters, views and functionality are identical for all roles with access to reporting.
The reporting UI consists of the following elements:
|Team Selection / List / Search|
For team selection, search and filtering. Clicking an entry will open the reporting view for that team (see table entries below)
Lists the selected team name in the header. The right side offers data refresh and export capabilities.
Per-hour call volume (total count) of calls accepted and lost. You can hover your mouse over the curves to get additional info on the data points
Provides you with an overview of:
You can hover your mouse over the entries to inspect the time interval used for statistics.
|Service Time of Day Heatmap|
Provides a visual overview of lost (red) to accepted (green) calls.