Role-Based Reporting

Stratus reporting is available to both team and tenant admins with views restricted to their respective tenant / organization unit(s). Team members have no access to reporting. → See Stratus User Roles.

Filters, views and functionality are identical for all roles with access to reporting.

UI Overview

The reporting UI consists of the following elements:

Element	Description
Team Selection / List / Search	For team selection, search and filtering. Clicking an entry will open the reporting view for that team (see table entries below) Tenant admins can access all teams within their tenant. Team admins can access teams they are assigned to / member of
Reporting View
Header Area	Lists the selected team name in the header. The right side offers data refresh and export capabilities. Refresh cycles are set to 1h interval. Click on "Refresh Now" to immediately get new history call data from the Stratus server. A CSV Reporting Data Export for the last 4 months (last quarter plus running month).
Call Volume	Per-hour call volume (total count) of calls accepted and lost. You can hover your mouse over the curves to get additional info on the data points The Download button provides you with a PDF, listing all lost calls (including team info, time offset, date and the missed call items). The Filter allows you to narrow down the range according to the highlighted time period.
Statistics	Provides you with an overview of: Lost / Accepted calls and Instant Messages (IM) Total calls and IMs Inbound and outbound direct calls Average (direct) call and IM duration Total voicemails left You can hover your mouse over the entries to inspect the time interval used for statistics.
Service Time of Day Heatmap	Provides a visual overview of lost (red) to accepted (green) calls. "Weeks" allows you to set the considered data range for the last 1, 2, 3, and 4 weeks respectively. "Conversations" allows you to limit the heatmap to calls or instant messages respectively.