We highly recommend to read the prerequisites page. before starting to on-board with Stratus. The following video will explain the installation procedure as you can find described below.

Installation Steps

Locating the App / Starting the Registration

The Status App download is an optional feature within the installation process. The app is globally available from the Microsoft Teams App store. Assigned team members can receive calls normally without the need for the app to be installed. If you can't use or need the app, Stratus settings can also be accessed by visiting https://teampp.emea.luware.cloud using any browser of your choice. If needed you can also remove the app's previous installation (or skip the step if you already installed it) and still use the functionality.

(lightbulb) We recommend keeping the App installed within Teams for easy access and improved quality of life for all involved Stratus Team Users. This way you will also be easily kept up to date when we update the app and implement new functionalities for you.

  1. Open your Teams Client
  2. Click on the More "..." Icon on the left sidebar
  3. Click on "More Apps" → The Apps Store is opened
  4. Search for "Stratus" and locate the entry "Luware Stratus Team"
  5. In the Stratus installation dialog, make sure that "Add for you" is enabled. "Add to Team" is not required
  6. Click on the entry and select "Install" → The installation is started and a new "available" dialog opens
  7. Once installation is complete, Click on "Open".
    The App also appears as an icon in the Microsoft Teams personal App bar located at the left

(question) If you are unable to locate the Stratus app for installation, try the following link to directly access Luware Stratus Team in the Appstore

Locating the Stratus App in the Teams App Store

Organization Sign Up / Tenant Registration

This process will register you as the tenant administrator for your organization. Be sure to have the corresponding tenant permissions as described on the prerequisites page.

If you are already registered, you can skip this step and go right to signing in.

When first opening Stratus, you'll first be confronted with a login panel. Before being able to login and use the Stratus we need to sign-up your organization and make some necessary preparations with your telephone provider. We also call this process on-boarding.

  1. In the Stratus Login dialog, click on the link below the login field titled "If your organization is not registered sign up here"
    → You'll be brought to the "Stratus Tenant Registration" with Microsoft.
  2. Sign in with your Office365 (Azure) account.
  3. On the following dialog, you'll be asked for contact and profile reading permissions. (info) Stratus will use these permissions to access contacts within your tenant and distribute calls within your company
  4. Luware offers Stratus with a "Software as a Service Licence Agreement", which describes how Luware manages app and customer data outside your premises. 

    Please read the Licence Agreement carefully as it also contains pricing information. Confirm when you are ready

    → You will be brought back to the Stratus installation dialog.

Prerequisites / Admin Consent / Direct Routing Setup

Important note on why giving admin consent is required

This installation steps requires Admin consent to allow Stratus / Luware to access your Office 365 Tenant for User Administration from outside. If you are not a Tenant admin yourself, a link will be provided which you can forward to the responsible administrator in your organization.

This "Grant Consent on Behalf of your organization" step is very important: it grants the Stratus application a limited subset of permissions to access your Azure directory and sync user details. The admin approval permits that:

  • Stratus can authenticate users. 
  • Stratus can ask users to sync their basic details (name, SIP address, e-mail) with the App. 
    (info) Users will still need to provide individual permission when they sign in for the first time.


  1. During ongoing installation process, click on the step "Prerequisites"
  2. If you are the tenant admin, click on "Grant Admin Yourself",
    1. otherwise click "Copy the link to Clipboard" and let your tenant admin perform this step.
      → A link opens the browser window, requiring you to sign into Microsoft Online
  3. Sign in with your Microsoft O365 account → A permissions required dialog will be shown.
  4. Carefully read, understand and confirm the permissions granted (see note above).

(question) If you have any questions about the permission request, don't hesitate to contact Luware Support. 

  1. Tenant admin permissions granted to Stratus

    →After confirmation of permissions you will be brought back to the Stratus installation dialog.

Direct Routing for Stratus Setup

Dependency on provider

This procedure may take a couple of days to complete as your provider needs to set up the PSTN call routing to your new service.

  1. After administration consent has been given (see previous step: Prerequisites / Admin Consent / Direct Routing Setup), head back in the Stratus installation process continuing with Prerequisites > Direct Routing for Stratus Setup.
  2. Select your telephone provider in the list.
    1. If your provider is not among the options shown, select "Your own SIP Trunk"
      (tick) In this step, within the installation process, a "Download Manual" PDF link is available for download in case you need to set this up with a 3rd party provider
    2. You may also ask for a "Luware test number" if you want to test the App in a test environment first.

→Depending on your provider, this process may take a bit to set up. When done you can continue with the next step.

Configure your Stratus Team

The following steps are an example, shown as if you selected "Luware test number" in the previous dialog. Your own team SIP and details will vary from the examples below, but the setup concept remains the same.


  1. Continue with the Stratus setup by scrolling down to "Configure a Team for Stratus"
  2. Add a first team name of your choice and click "+Add"
    → The "Team Settings" dialog opens
  3. In Settings you can change: 
    1. Team Name as previously specified, can still be changed
    2. Team Phone number (if you've chosen "Luware test number, leave this blank)
    3. Language (warning) Read: "culture" of your organization, not your own language. This choice will also determine the later prompts for TTS, IVR and other workflow related features. 
    4. Your choice of one of the available Workflows will have major impacts on how calls are routed via Stratus. 
      (tick) Read the attached PDF ("Download Manual" link) to get an overview of the workflows available and select the one most appropriate to your needs.
      (question) Cannot find what you need? Get in contact with us to get your own customized workflow. 
  4. The "Predefined" information is generated from your O365 account and from the previous direct routing setup for review and confirmation.
    1. When you selected "Luware test number" earlier, this information will be filled out by a Luware technician, assigning you a temporary test-number to test your services with.
  5. Now you can add Users (Team Members) to your team. This will connect directly to your organization's User Directory.

    • You are not limited to a single team. Repeat the steps 2-5 as often as you need.
    • Role assignments and Team Members can be changed later after the setup by any tenant administrator. You can also elevate additional team administrators to speed up team building.
  6. Once completed, make sure all your teams are present and setup as required and "Submit" the information for creation by Luware.
    (info) A Luware technician will use your contact Email address to get in touch with you.

Resume / Check progress

Want to check back on your registration process?

You can log back in to Stratus and check your registration progress or resume an ongoing registration at any time.

Completed steps will turn from grey to green. To speed up the process, make sure to have someone at your organization read the Technical Prerequisites to handle possible follow-up questions efficiently.