Design Limitation on Microsoft Teams Web Client
The Teams Web Client currently has a known limitation that sends a lot of incorrect status updates especially when refreshing the page in your browser. This has a noticeable impact on how Stratus Team handles Agent presence, availability and reporting features.
Causes and Workarounds
Microsoft treats web-based Teams Clients presence status changes differently and with seemingly lower priority. The effects include:
- User sporadically appearing as offline.
- Spontaneous switch to an erratic presence status which is apparent in logfiles.
- Multiple status updates within only a few seconds, which increases when user is refreshing the Teams chat window within the browser.
→ Until this is resolved by Microsoft we strongly advise to exclusively use a locally installed Teams Client App for all productive users of your organization.