You are set online / available in Microsoft Teams to be selectable for calls (unless Stratus is configured to accept calls when busy).
Stratus Service calls seamlessly integrate into your Microsoft Teams client. Whenever there is an incoming service call, you will get a default Microsoft Teams call notification.
Incoming Teams Call Notification
Chat Notification / Missed Calls
In addition the inbound Stratus service will also identify itself via chat. The chat message contains:
The inbound service identifier used by the calling customer.
Chat entries from previous calls with date and time (if any).
Incoming calls and their retries are stacked.
Incoming Teams Call Notification
Stratus will use the standard notification badges from Teams to inform you about missed calls. Please note that corresponding call retries can lead to a lot of chat, call and activity notifications.
Call History
By design the Microsoft Teams Call History feature will include both service and direct (and personal) calls. By default the call history is sorted by date. Make sure to not falsely associate a (direct call) number with a missed service call. History entries via the Stratus Service will notshow the caller number in the history, only the Service's own SIP identifier.
To avoid confusion (e.g. when offering callback services to your customers), refer to the Stratus Chat notification for the correct caller number instead → See chapter above.
Stratus Service Calls in Microsoft Teams Call History