To add an agent or agents use the 'Add New Agent' wizard. Click on 'Add' button to open the wizard. 

(lightbulb) There is an option to go 'Back' on each step and change settings before editing is finished.

  1. Select User: You can add a new User by performing the following ways:

    1. SIP address manually

    2. Search for an AD user by name, SAM, UPN or SIP. Web-Configurator uses GAL (Global Address List) search to easily find agents in Active Directory.

      To disable Agent searching via GAL-Search:

      • Stop/disable Gal Reader service;

      • Remove file ..\Luware AG\LUCS-WebConfigurator\Gal Service\Contacts.dat

    3. Click on 'Add Sync.User' to add the agent. If input is incorrect, the label will be shown.

      It is possible to add several agents at once. Each added user will be placed into the list, which can be edited as well. At least one user has to be added to move to the 'Next Step' otherwise the button be disabled.

  2. Template: You can use an existing agent as template for the new one, or just add the settings manually. This step can be either skipped or finished. If template is set, on the next steps it can be adjusted manually as well.

  3. General: Fill out all the required fields to go to the next step. Refer to field table for a description on the fields.

  4. Agent: Fill out all the required fields to go to the next step. Refer to field table for a description on the fields.

  5. Profiles: Here you can add multiple profiles to the agent existing in the system, at least one is required. It is possible to add several profiles at once. Each added profile will be placed into the list, which can be edited as well.

  6. Traits: Configure or adjust the responsibility of the agent(s) by their traits.

    Click on 'Finish' button to add agents.

    → Once the wizard is closed, agent(s) are added to the Agents table.

Deleting Agents

You can either delete either one or multiple agents simultaneously.

  1. Select a specific agent or agents in the list and click button.

  2. Confirm the deletion on the confirmation pop-up clicking 'Delete Agents' button.

    → After the pop-up is closed agents will be removed, the 'Total Agents' counter decreased by number of removed agents.