All Stratus Agent-configured services are responsible for handling IM Chats, Audio and Video calls. Once a conversation is accepted by the service it is handled according to the configured workflows, distribution policy, Agent / User traits and specific service settings described on the following pages.
On Luware side:
- Trusted Application Pool setup and Topology Settings - for configuring Adresses & Endpoints for your services
On your side / in assistance with Luware sales & support:
- Defining Workflows - for all your Agent-related services
- Assigning Agent Traits and Duty Profiles - to determine criteria for call and task distribution
- Distribution Policy - to assign to services in the corresponding "Distribution" Tab → See below.
Service Tab Overview
The 'Services' tab provides the possibility to define the Services in the Stratus Agent system and manage Service configuration. Service details can be edited on the following tabs which are displayed upon selecting an appropriate Service