All Stratus Agent-configured services are responsible for handling IM Chats, Audio and Video calls. Once a conversation is accepted by the service it is handled according to the configured workflows, distribution policy, Agent / User traits and specific service settings described on the following pages.


Service-Setup Checklist

On Luware side: 

  • Trusted Application Pool setup and Topology Settings  - for configuring Adresses & Endpoints for your services

On your side / in assistance with Luware sales & support: 

(lightbulb) To save time when Defining Call Service Details we recommend checking out the Common Service Settings first. Defining these re-usable elements will save you time during later configuration.

Service Tab Overview

WebConfigurator - Services

Service Sub-Tabs

The 'Services' tab provides the possibility to define the Services in the Stratus Agent system and manage Service configuration. Service details can be edited on the following tabs which are displayed upon selecting an appropriate Service