All Stratus Agent-configured services are responsible for handling IM Chats, Audio and Video calls. Once a conversation is accepted by the service it is handled according to the configured workflows, distribution policy, Agent / User traits and specific service settings described on the following pages.

Related chapters: 


Service-Setup Checklist

On Luware side: 

  • Trusted Application Pool setup and Topology Settings  - for configuring Adresses & Endpoints for your services

On your side / in assistance with Luware sales & support: 

(lightbulb) To save time when Defining Call Service Details we recommend checking out the Common Service Settings first. Defining these re-usable elements will save you time during later configuration.

Service Tab Overview

WebConfigurator - Services

The 'Services' tab provides the possibility to define the Services in the Stratus Agent system and manage Service configuration. Service details can be edited on the following tabs which are displayed upon selecting an appropriate Service

Bulk Edit of Services

You can bulk-edit services by multi-selecting them in the list before changing their properties:

  • Matching properties in between selected services are shown in green
  • mismatches are shown in yellow, getting unified to your current selection when you save changes.
  • Values unique to a service (e.g. SIP URI) are locked against changes

Bulk Editing Scope and Points of Note

Bulk Edit works for all service related tabs:

Please read before bulk-editing your services

Bulk editing is a powerful feature. A few points to keep in mind:

  • Changes you make on the settings tabs (General, Workflow, Context, Distribution, Outbound) are applied all at once and effective immediately.
  • We therefore recommend to perform select changes at a time. Many changes at once can potentially render your services inoperable as there is no "undo" feature. 
  • Bulk changes to elements that adhere to an order (e.g. Task Completion Codes and Crossselling Codes) will have their order applied for ALL bulk-edited services. This will also override item orders on those services.


  • The bulk compare feature will check if bulk-edited services have individual access to Common Service Settings - data entities with Organization Unit affiliation.
  • Entries with non-path dependencies (e.g. getting an Organization Unit affiliation changed) are also sortable, but:
    • ... the bulk-edited Services will not get access through this bulk-edit and not show new entries after saving, as they didn't have said access before.
    • ... vice-versa you cannot enforce new non-path dependencies by combining elements in bulk edit.

(tick) We recommend to check your individual service settings after doing a bulk change to manually re-apply any settings lost during the bulk-change.

(tick) A non-path dependency (NPD) should be resolved by assigning the source element (e.g. a Code) to the proper Organization Unit so all services have unrestricted access to it.