A Stratus Agent workflow consists of several elements:
- Workflow Structures are the basic framework that will determine how calls and tasks are handled within the system
- Workflow Instances allow to re-use these frameworks for "service" or Organization Unit specific purposes
- Resources and Dependencies such as Placeholders, Music Files, Survey Items act as options within those instances, allowing multiple teams to use the same instance but with (for example) their individual language, greeting, survey questions, etc.
As Luware we will take over the configuration efforts for you. During Stratus Agent onboarding we will show you a variety of example workflows and adapt them to your individual needs.