Welcome to Stratus Agent - Our complete routing solution for Microsoft Teams. We developed this product with the vision to offer companies and organizations a contact center solution from a single source and fully integrate into Microsoft Teams. Its modular design and configuration capabilities ensure that new organizational, operational and process specific demands can be met. Service Conversations are routed directly to agents in the Teams client, where they are handled ensuring agent anonymity. IVR (Interactive Voice Response) and ICR (Interactive Conversation Response) ensures customers are routed to the right group of agents.
This manual will introduce you to all features of Stratus Agent, including some usage scenarios to ease you into the process of handling the many configuration scenarios this product has to offer. Here are some top features to get you started:
- Quickly set up your Team of Agents, including their their Traits, and team-administrative Roles
- Define as many Services as you need, each with Workflows, Conversation Context, Call Distribution and Callback preferences.
- Easily access and change the complete configuration for your Organisation Units, Distribution, Agents, Services, Server Topology, Workflows and Licencing by using our new and easy to use web interface.
- Learn more about the Usage of Stratus Agent in daily scenarios.