The Agent Assistant (AA) application is a client-side helper App which runs on Agent PCs. 

Checklist to use Agent Assistant:

We will assist you with the following steps:
  • A set-up topology (with Agent Manager service installed, configured and running
  • A defined Agent Assistant Configuration 
  • The Agent defined with an AA configuration assigned. 
    (lightbulb)  AA will automatically retrieve the Agent name (SfB SIP-address) and relate details from your local user directory. If your Stratus server and Agents are not within the same domain you need to configure AA for multi domain use during Setup.

Why use Agent Assistant?

While it is possible to completely rely on the Stratus Agent Web FrontEnd for daily work, Agent Assistant allows for more detailed and efficient interactions. Unique features include: