The Agent Assistant (AA) application is a client-side helper App which runs on Agent PCs.
Checklist to use Agent Assistant:On Your Side:
- Install the latest Agent Assistant (the setup procedure is straightforward). For the latest version please contact Luware Support.
Together with Luware Support:
Features - Why use Agent Assistant?
While it is possible to completely rely on the Stratus Agent Web FrontEnd for daily work, Agent Assistant allows for more detailed and efficient interactions. Unique features include:
- No browser window required - runs directly in tray and can start-up with Windows with encrypted Connection to Stratus backend.
Provide Not Ready Reasons (NRR) to Supervisors
Handle External Tasks (e.g. provided by the Stratus Agent API)
- Manage After Call Work - Task management, provide details and extend the the After Call Work (ACW) time if needed
Set and Reset RONA State quickly
Call As - Impersonate your outgoing calls as a services