The Agent Assistant (AA) application is a client-side helper App which runs on Agent PCs. 

Checklist to use Agent Assistant:

On Your Side: 
  1. Install the latest Agent Assistant (the setup procedure is straightforward). For the latest version please contact Luware Support.

Together with Luware Support:

  1. A defined Agent Assistant Configuration needs to be created for use of your Agent Assistant
  2. All your Agents need the new Agent Assistant configuration assigned.

Features - Why use Agent Assistant?

While it is possible to completely rely on the Stratus Agent Web FrontEnd for daily work, Agent Assistant allows for more detailed and efficient interactions. Unique features include: