Agent Assistant

The Agent Assistant (AA) application is a client-side helper App which runs on Agent PCs. 

Checklist to use Agent Assistant:

On Your Side: 

1. Install the latest Agent Assistant (the setup procedure is straightforward). For the latest version please contact Luware Support.
   

Together with Luware Support:

1. A defined Agent Assistant Configuration needs to be created for use of your Agent Assistant
2. All your Agents need the new Agent Assistant configuration assigned.

Features - Why use Agent Assistant?

While it is possible to completely rely on the Stratus Agent Web FrontEnd for daily work, Agent Assistant allows for more detailed and efficient interactions. Unique features include:

• No browser window required - runs directly in tray and can start-up with Windows with encrypted Connection to Stratus backend.

• Provide Not Ready Reasons (NRR) to Supervisors

• Handle External Tasks (e.g. provided by the Stratus Agent API)

• Handling Service Calls, Chat and Callback

• Manage After Call Work  - Task management, provide details and extend the the After Call Work (ACW) time if needed

• Set and Reset RONA State quickly

• Call As - Impersonate your outgoing calls as a services