Reason Types need to be configured first before this feature becomes available. This is usually done per-service or defined globally by an administrator.

Not Ready Reasons (NRR) can be used when you are not able to handle service calls, for example because you want to take a break or have to attend a training course.

(lightbulb) In most cases NRR's are linked to the "Away" IM state. Depending on your Agent configuration it is also possible to have NRR's with the state "Busy". This is only the case if your user is configured to not receive Service Tasks if you are in the "busy" state and NRR's for this state have been configured.

Switch to “Away” by choosing NRR

If you are unable to answer calls, a “Not Ready Reason” can be selected. Simply choose from the list of assigned “Not Ready Reasons”. The “Not Ready Reason” is included in Stratus Agent Reports.

Switching directly into an Away reason

Select NRR after being “Away”

If your IM status changes to “Away” you will need to select a “Not Ready Reason” when switching back to “Available”. In this case a Popup shows up in the corner of the screen.

Selecting a NRR reason