The Stratus Agent Frontend (FE) is the main interaction point for Agents and Supervisors when handling daily calls. Every user can adapt FE to personal needs by using Widgets. Alternatively the frontend can be used as public wallboard.

Related to this topic: 

Browser Requirements

  • Internet Explorer 10/11 are supported, using the lastest Microsoft Edge Version is recommended.   (warning)  When using Internet Explorer 9 or older a correct behavior of the application is not guaranteed. Data will not update automatically, requiring manual reload of pages.
  • Google Chrome (the latest version) is supported.

Tips for using the Frontend

  • The Front End has a responsive user interface. It resizes itself depending on the type of device used (desktop computer monitor, laptop, tablet, smartphone screens), utilizing the available space while avoiding scroll bars as much as possible.

  • Due to this design,  labels may contain data, which is larger than the space available. In these cases the system shortens these labels by adding ‘…’ in the end of the label.  When you hover these labels with your mouse cursor, the system shows a hint with the full content of the label.

    Example of a tooltip showing a cut-off element

    (lightbulb) Your zoom level in the browser has a major impact on which elements you can see at a time. The use of CTRL+Mousewheel (or the "View" menu in most browsers) adjust this. We recommend 100% (Original) Zoom to avoid cutting off of elements.

Login

The Stratus Agent Frontend is accessible by opening your browser with the following link: https://agent.emea.luware.cloud

A login will be shown to you: 

(info) When walls have already been created, the user can see the walls for which he has been assigned the necessary rights. Read more about this in the "Frontend Features per user role" chapter below.

Stratus Agent Frontend Login
  • The login permission is controlled via Role Based Access - RBAC.
  • LUCS may show as product name in the Frontend because it's still an essential background part for the configuration of Stratus Agent

Frontend UI Sidebar / View selection

After the login you will be presented with the Frontend UI, which consists of the main application menu (also referred to as sidebar or main menu) and the main page content area (view) that changes depending on the sidebar selection.

App sidebar showing subentries

Frontend features / Sidebar menu

The following table lists front end options available to the following roles.

(info) These access permissions can be configured by an Administrator by assigning Frontend roles to individual Agents (Users) .

Main Menu featuresAvailable toDescription

Login / User 

EVERYONE

Starting ‘Home’ item for every user. 

(info) Allows log for AD-Synced, O365-Tenant or Stratus Agent internally defined users.

Home

EVERYONE Login

SYSADMIN SUPERVISOR AGENT  Personal Home Screen

The "Home" link has two functions: 

  • When logged out (Anonymous), a Login Screen is shown. 
  • When logged in The homepage consists of individually configured widgets

List of widget groups

SYSADMIN SUPERVISOR AGENT

Any logged in user, who created a specific widget group.

A list of personal widgets, managed in Frontend Widgets and Groups

Walls


ANONYMOUS Shows publicly accessible walls

EVERYONE Dedicated service and public walls

Provides a list of shared walls. Consists of a submenu with the following entries:

  • Walls Overview
  • Wall Search field
  • List of available walls

(info) Also see: Managing Walls

Reporting

SYSADMIN SUPERVISOR

Provides a list of Reporting options:

  • Overview
  • Service Overview
  • Customer Journey

(info) Access is granted via the 

User Settings

EVERYONE (After Login)

Allows to customize personal settings such as UI language, time format, colors.
Stratus Agent Frontend elements based on user role

Submenu / Special context features

(lightbulb) These features and menu entries are only available when corresponding items (widgets, tabs, views) are shown, their features are configured and the user permissions were granted.

Submenu / Context features

Available to

Description

Settings

 

SYSADMIN SUPERVISOR AGENT

Additional user settings. Shown functionality may differ per user role.

Logger

 

SYSADMIN

Located in the main application menu (sidebar).
 See → Logging Console

(question) Not visible? This feature is detached from RBAC and accessible to Luware staff.

Information

SYSADMIN SUPERVISOR AGENT

Located in the main application menu (sidebar)
→ Retrieving Usage and Support Information

Provides access to: 

  • Logged in user Info
  • Connection details
  • "About" Stratus Agent frontend version

Duty Profile / Notification Queues

SYSADMIN SUPERVISOR AGENT

Widget Settings

SYSADMIN SUPERVISOR AGENT

Available when clicking on existing Widgets, allows to customize their appearance.

Agent Traits

SYSADMIN SUPERVISOR

Requires Agents (as part of service) to be listed in either: 
→  Agent States
or
→  Agent Dimension

Emergency Case

SYSADMIN SUPERVISOR

Emergency Cases are triggered on →  Service Dimension Widget  

(tick) In order for this function to be available, the Emergency Case need to be assigned to a service.

(info) Emergency Cases are defined in WebConfigurator > Service > Emergency Cases 

Wall Creation/Editing

 

SYSADMIN

Wall Creation / Wall Details

(info) Visible to Administrators when → Managing Walls 

Stratus Agent submenu elements based on user role

First Steps in the Frontend

Related topics:

New to the frontend?