Web FrontEnd
The Stratus Agent Frontend (FE) is the main interaction point for Agents and Supervisors when handling daily calls. Every user can adapt FE to personal needs by using Widgets. Alternatively the frontend can be used as public wallboard.
Browser Requirements
- Internet Explorer 10/11 are supported, using the lastest Microsoft Edge Version is recommended.
When using Internet Explorer 9 or older a correct behavior of the application is not guaranteed. Data will not update automatically, requiring manual reload of pages.
- Google Chrome (the latest version) is supported.
Tips for using the Frontend
- The Front End has a responsive user interface. It resizes itself depending on the type of device used (desktop computer monitor, laptop, tablet, smartphone screens), utilizing the available space while avoiding scroll bars as much as possible.
Due to this design, labels may contain data, which is larger than the space available. In these cases the system shortens these labels by adding ‘…’ in the end of the label. When you hover these labels with your mouse cursor, the system shows a hint with the full content of the label.
Example of a tooltip showing a cut-off elementYour zoom level in the browser has a major impact on which elements you can see at a time. The use of CTRL+Mousewheel (or the "View" menu in most browsers) adjust this. We recommend 100% (Original) Zoom to avoid cutting off of elements.
Login
The Stratus Agent Frontend is accessible by opening your browser with the following link: https://agent.emea.luware.cloud
A login will be shown to you:
When walls have already been created, the user can see the walls for which he has been assigned the necessary rights. Read more about this in the "Frontend Features per user role" chapter below.
- The login permission is controlled via Role Based Access - RBAC.
- LUCS may show as product name in the Frontend because it's still an essential background part for the configuration of Stratus Agent
Frontend UI Sidebar / View selection
After the login you will be presented with the Frontend UI, which consists of the main application menu (also referred to as sidebar or main menu) and the main page content area (view) that changes depending on the sidebar selection.
Frontend features / Sidebar menu
The following table lists front end options available to the following roles.
These access permissions can be configured by an Administrator by assigning Frontend roles to individual Agents (Users) .
Main Menu features | Available to | Description |
---|---|---|
Login / User | EVERYONE | Starting ‘Home’ item for every user. |
Home | EVERYONE Login SYSADMIN SUPERVISOR AGENT Personal Home Screen | The "Home" link has two functions:
|
List of widget groups | SYSADMIN SUPERVISOR AGENT Any logged in user, who created a specific widget group. | A list of personal widgets, managed in Frontend Widgets and Groups |
Walls | ANONYMOUS Shows publicly accessible walls EVERYONE Dedicated service and public walls | Provides a list of shared walls. Consists of a submenu with the following entries:
|
Reporting | SYSADMIN SUPERVISOR | Provides a list of Reporting options:
|
User Settings | EVERYONE (After Login) | Allows to customize personal settings such as UI language, time format, colors. |
Submenu / Special context features
These features and menu entries are only available when corresponding items (widgets, tabs, views) are shown, their features are configured and the user permissions were granted.
Submenu / Context features | Available to | Description |
---|---|---|
Settings
| SYSADMIN SUPERVISOR AGENT | Additional user settings. Shown functionality may differ per user role. |
Logger | SYSADMIN | Located in the main application menu (sidebar). |
Information | SYSADMIN SUPERVISOR AGENT | Located in the main application menu (sidebar) Provides access to:
|
Duty Profile / Notification Queues | SYSADMIN SUPERVISOR AGENT |
|
Widget Settings | SYSADMIN SUPERVISOR AGENT | Available when clicking on existing Widgets, allows to customize their appearance. |
Agent Traits | SYSADMIN SUPERVISOR | Requires Agents (as part of service) to be listed in either: |
Emergency Case | SYSADMIN SUPERVISOR | Emergency Cases are triggered on → Service Dimension Widget
|
Wall Creation/Editing
| SYSADMIN | Wall Creation / Wall Details
|
First Steps in the Frontend
Related topics:
New to the frontend?
- Learn more about Frontend Widgets and Groups as the central information element
- Learn how to use Widget Actions in daily business