The 'Agent Dimension' widget allows supervisors to inspect personal agent information within the assigned organization unit.
Agents may use this widget as well but only see their own details
The widget has the following controls:
Agent Teams picture.
Teams Presence State icons
States / Set State
Shows the Teams state of that Agent. The following relations of the color and Teams States exist:
SIP address of the corresponding Agent.
The first Name of the corresponding Agent.
The last Name of the corresponding Agent.
Organization Unit Name, which the corresponding Agent belongs to.
A list of assigned responsibility Profiles available to that Agent.
The Agent Profile can be changed by supervisors. → See Agent Profile Management