The ‘Callback Tasks’ widget shows all the current incomplete callback sessions in the contact center.
The ‘Callback Tasks’ widget has the following controls:
Sip address of a customer.
State of callback tasks:
The planned date and time of the Callback.
Uses local time and Time Format that has been set by currently logged in user.
The number of attempts made to reach this customer.
The creator of the callback task is listed here: