Precondition: The Agent must be online for the options to be shown.
A supervisor you may switch the Agent profiles and thus define the responsibility of the corresponding agent. Also see → Trait and Responsibility Definition
Profile Management and Agent Actions
An Agent Profile can be changed on clicking 'Set Agent Profile' button ( ) in actions menu.
A can access a widget action menu by clicking the agent row in the 'Agent States' or 'Agent Dimensions' widget.
Possible widget actions involve:
- Reset of RONA state of an Agent
- Agent Presence State Management
- Agent Profile Management
- Permanent Supervision
- Editing the Traits of Agent
Profile switch by Agent
An agent may switch his own profile via the Frontend. This is done directly from the user menu.