Stratus Agent comes equipped with reporting capabilities, directly accessible directly via the front end interface. Supervisors and Administrators can access 

About Web Reporting

To use this feature, supervisors need to be given the corresponding "Reporting Portal" rights via Role based access. This configuration is done within the Webconfigurator backend.

(lightbulb) Only Inbound Service Tasks participate in the calculations of the Reporting Portal. Outbound or direct calls to Agents are not included. 

Accessing Reporting

With full rights given, supervisors will see a "Reporting" entry with 3 sub-options: 

  • Overview - Provides a comparative KPI overview over all services
  • Service - Allows for indivdual service historic performance inspection
  • Customer Journey - Detailed path walkthrough for incoming calls. 

Reporting in Frontend