Knowing about your Provisioning

As a first thought you need to clarify if you are using internal Active Directory (AD) for team and user provision. This has a major impact on your provisioning method for teams and team members, their organization units (permissions)

  • Method 1: Fully manual provisioning (AD-Sync = false). As of V3.0, TM offers the way of manual provisioning without AD (TM). 
  • Method 2: Interface-based through an external provisioning system (AD-Sync = false) which is using the TM CWS interface for manual provisioning without AD.
  • Method 3: Automatic AD-provisioning of teams and users (AD-Sync = true). This method allows to quickly define service teams and team members and activate them for productive use within TM frontend.

tinymce.emotions_dlg.warning This decision is mutually exclusive prior to installation. Changing the way of provisioning at a later point of time will involve manual migration steps. 

TM Components overview

The TM application consists of several application parts that run and should be installed on specific machines:

Machine
App. Part

Lync / SfB Server

Application Server

Second+
Application Server

Machine of the Call Centre Team Member

AC
(Agent Control)
active-active service type


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AM
(Agent Manager)
active-passive service type


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CI
(Calendar Integration)
active-active service type


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CIC
(Customer Infrastructure Connector)
active-passive service type


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CR
(Conversation Recording)
active-active service type


+

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CWS
(Configuration Webservice for TM)
active-active service type


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FE
(Front End)


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ICH
(Interactive Conversation Handler)
active-active service type


+

+


LC
(TM Configurator)


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SMD
(Sip Message Dispatcher)
active-active service type

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PS
(Persistence Service)
active-passive service type


+

+


Database Updater


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Related Chapters