The "Service Details" tab contains configuration sections per "active" team.

(info) Also seee → Activated Teams Page. Team details can also be changed in the backend, where also inactive teams are listed.

(lightbulb) When a team is deactivated, related team members will not be able to log in into the application and / or see or participate in taking calls.

The "Service Details" tab opens when clicking on a specific team in the list:

'Service Details' tab

The set of sections differs depending on Team type, the most of the values are identical:

Control Name

Format/Validation/Behavior

Name

Team Name in Active Directory.

SID

Security Identifier of specific team.

Team Name

TM specific Team name.

Branch ID

Allows to group teams by their affiliation to a branch, serves as additional identifier for searching and more usable team administration.

Type

Team type Values:

  • TeamServiceOnly;
  • TeamCallGroupOnly;
  • TeamService& Call Group.

    Field is disabled.
    Value can be changed on Add Teams page.
Tenant

Allows to select the Tenant under which the team is assigned. 

(info) See Organization Unit.

Team Member 'Busy while on the phone" enabled

'Busy while on the phone' feature allows team members to make their Lync phone appear busy to all callers while they are already on another call; incoming callers will hear a busy signal. The phone will not ring on the receiver's end and the receiver will not be alerted in any way while the feature is activated.

'Team Service' section

SIP Address

Sip address of a team endpoint.

Workflow Instance

Workflow according to which a team call will be handled in TM.

Culture

Language selector. Defines the language for possible announcements (in a workflow).

'Phone Settings' section


Tel SIP URI

Telephone sip of a team endpoint.
Example: sip:+41554441000@<domain>.

Telephone URI

Telephone Number of a team endpoint in E.164 format with leading tel: Example:tel:+41554441000

Voicemail box

Mailbox to which voicemail records will be sent.

DisplayName In Subject (Non PSTN Calls)

With 'true' 'Display Name in Subject (Non PSTN Calls)', the name of the customer is displayed during the call.
With 'false' 'Display Name in Subject (Non PSTN Calls)', the sip address of the customer is displayed.
Default value: false

Use Recording Definition From Incoming ServiceApplies the Recording settings from the incoming service (if any) to this team.

'Forward Settings' section

Service FWD Target 1

An address to which the call will be forwarded if the call to the team endpoint hits a forwarding action in the workflow. Supported formats:

  • sip:teamB@luware.net;
  • tel:+41584042800;
  • sip:+41584042800@dev.local;user=phone.

Service FWD Target 2

An address to which the call will be forwarded if the call to the team endpoint hits a forwarding action in the workflow. Supported formats:

  • sip:teamB@luware.net;
  • tel:+41584042800;
  • sip:+41584042800@dev.local;user=phone.

Service FWD Target 3

An address to which the call will be forwarded if the call to the team endpoint hits a forwarding action in the workflow. Supported formats:

  • sip:teamB@luware.net;
  • tel:+41584042800;
  • sip:+41584042800@dev.local;user=phone.

Advanced Settings section

Trusted Application

Select from the dropdown the trusted application for the team. Note: to be present in the dropdown, the trusted application and trusted application pool should be created in TM Configurator -> Topology.
Note: if trusted application is changed during the call, the call becomes terminated.

Set/Remove VoicePolicy (User Level)

Allows assigning specific voice policy existing in database to the team endpoint.

Set/Remove ExternalAccessPolicy (User Level)

Allows assigning specific external access policy existing in database to the team endpoint.

Opening Hours Box

The administration of opening hours for the different services is implemented with Outlook calendars. Through Outlook Web Application (OWA) or Outlook, the defined personnel are allowed to manage opening hours, holidays etc. for the available services. This dropdown defines which Exchange box is used to query for this information.

Tenant ID

With empty Tenant ID, the Lync Client users are able to find the TeamServiceOnly or TeamServiceAndTeamCallGroup using the Lync Client search.
With filled Tenant ID, the Lync Client users are not able to find the TeamServiceOnly or TeamServiceAndTeamCallGroup using the Lync Client search.
A user will see the team in the Lync clients only in two cases:
• A user is configured to see the teams with this Tenant ID.
• A user knows and enters the full sip address of the team.

Call As

Allows team members to impersonate and make external calls as a service.

(info) See Call-As Feature

Team Member 'Busy' selectable

With enabled 'Team member is busy selectable' flag for specific team, team members in 'Busy' state available for calls, i.e. the call will ring to such team members.

Team Member 'Busy in a Meeting" selectable

With enabled 'Team member is busy in a meeting selectable' flag the call will ring to team members in 'Busy-In a meeting' state. In case one of option is not enabled, the call will not ring to team member in corresponding Lync state.
This option is enabled if 'Team member is busy selectable' is selected (is set to true), otherwise it is disabled and its value could not be changed.

Team Choice Enabled

This option enables Team Choice for a specific team.

Create Team Member by default as

The 'Create Team Member by default as' setting depends on 'Team Choice Enabled' setting:

  • When 'Team Choice Enabled' checkbox is 'false', 'Create Team Member by default as' is always 'active'.
  • When 'Team Choice Enabled' checkbox is 'true', 'Create Team Member by default as' is can be set as 'active' or 'inactive'.
  • When 'Team Choice enabled' setting was 'true' and 'Create Team Member by default as' setting was 'inactive', and System Administrator sets 'Team Choice enabled' setting to 'true', the 'Create Team Member by default as' setting becomes 'active' automatically.
    With 'active' 'Create Team Member by default as', new team members are created as 'active' in the team.
    With 'inactive' 'Create Team Member by default as', new team members are created as 'inactive' in the team.
    Default value: active.

Simultaneous ring on DECT Endpoint (pager)

Set to 'true' to allow agents get an audio call on secondary phone (pager) simultaneously with the main one when agents is not at the desk.
Set to 'false' to disable this possibility.
Pre-conditions: Broadcast WF should be configured and assigned to the service.
By default, the option is set to 'False'.

Publish as Automaton

Flag defines whether the Contact Object (service team) is distinguished as a Service or a Contact in Lync client and can be set as forward target.

'Presence Mapping' section

Direct Selectable

At least one of the team members is selectable for the calls. 'Online' by default.

No One Selectable

None of the team members are signed into the system. 'Away' by default.

In Time Selectable

All selectable team members are in a call at the moment. 'Busy' by default.

'Team CallGroup' section


TM Call Group Default Delay

This value defines the time in seconds after which the call will be routed to other team members.

TM Forward Default Delay

This value defines the time in seconds after which the call will be forwarded to other team members.
The field becomes enabled if 'TM Forward SIP URI' value is specified. The default value is 60, and it should not be less than 'Call Group Default Delay' time.

TM Forward SIP URI

SIP address to which the call will be forwarded after the defined time elapsed and no team member picked up the call.