The Workflow Tab is the central element to configure call handling for your Services Tab.

Tab Overview

In the Workflow Tab you can access the following functionality:

  • Edit Workflow Structures and manage their instances
  • Manage global values in the Policy Editor
  • Manage Workflow Resources (also available as Frontend WF Resources Page)
  • Manage Music on Hold Playlists (generated from Workflow Resources)
  • Manage Placeholders