– TM 3.5.03 Bugfix  Release

Type

OTRS ID

Issue Description

Fix Description / Impact

Fixed in DB / Setup Version

Affected Components

BUGFIX

-

96103 B: Terminated conference wasn't removed from available conferences and try used in next calls 

Terminated session is released from available conferences and ready being used in the next call.

3.5.0322.26903

TM-ICH

BUGFIX

-

96046 B: [ICH] Transfer to another agent or target doesn't reach configured forward target

Transfer to another agent or target reaches a configured forward target when 'Disable Service Call Forwarding' option is disabled for the Service. 

3.5.0322.26501

TM-ICH

– TM 3.5.03 Bugfix  Release

BUGFIX

-

92514: B: [ICH] Unhandled exception in AmProtocolHandler

Unhandled exception in AmProtocolHandler was fixed

3.5.0322.12503

TM-ICH

– TM 3.5.03 Bugfix and Feature Release

Type

OTRS ID

Issue Description

Fix Description / Impact

Fixed in DB / Setup Version

Affected Components

BUGFIX

-

91291 U: [SMD] Check and potentially fix pool awareness and pool failover settings in SMD

Fix of pool awareness setting in SMD.

3.5.0322.07606

TM-SMD

FEATURE

-

91202 U: [TM-FE] KBC, allow to login O365 users only

New 'Disabled Windows Authentication' setting is added to TM-FE setup and AppSettings config file.

  • If it is set to 'true' then only O365 users is able to login to TM-FE.
  • If it is set to 'false' then AD and O365 users are able to login to TM-FE.
3.5.0322.07402

TM-FE

– TM 3.5.03 Bugfix Release

Type

OTRS ID

Issue Description

Fix Description / Impact

Fixed in DB / Setup Version

Affected Components

BUGFIX

-

89775: B: [ICH][Reporting] SessionLostType=null reported when there is no successful attempt to reach agent and customer hangs up

SessionLostType is set to LostInQueue when at least one attempt has been made to connect to an agent

3.5.0322.04003

TM-ICH

BUGFIX

-

90166: B: [ICH] MS-Sensitivity Header "breaks" transfer in certain cases

Ms-Sensitivity Header was removed

3.5.0322.03104

TM-ICH

– TM 3.5.03 Bugfix and Feature Release

Type

OTRS ID

Issue Description

Fix Description / Impact

Fixed in DB / Setup Version

Affected Components

BUGFIX

-

90130 B:[DbUpdater] Migration fails with NullReferenceException

There are no exceptions and errors while updating TM database from 3.3 to 3.5 version

3.5.0322.02403

Luware-DatabaseUpdater

FEATURE

-

89756: U: [TM-FE] Add Flag "Show Away as Offline" to the users page (AdSync=False)

New Flag "Show Away as Offline" on the users page 

3.5.0322.01803

TM-FE 

BUGFIX

-

89714: B:[ICH][Setup] Quiet installation with LYNC_SERVER_VERSION=2015 doesn't set assembly versions right

89474 B:[SMD] Call-as is skipped - user not found 

Quiet installation works correct with LYNC_SERVER_VERSION=2015

User is recognized correct for Call As call in connection with Verba work.

3.5.0322.01303

TM-ICH
TM-SMD

BUGFIX

-

89247 B:[Configurator] Default value of Placeholder is duplicated to "Value" field while reset to default value

'Default Value' is displayed in 'Value' field.
'Value' field is mandatory in LC.		3.5.0322.01002

TM-Configurator

BUGFIX

-

Bug 89711: B:[ICH] NullReference in OutboundServiceSession and DTMF tone listener

Issue with NullReference/UnhandledException is fixed3.5.0322.00503

TM-ICH

BUGFIX

-

Bug 89298: B:TaskResult = 0 for set of service sessions

TaskResult = 0 when AgentTaskResultId is Technical Error (Skype for Business) or System Error

Proper task result is assigned: Technical Error (Skype for Business) or System Error3.5.15.0023

Luware.DatabaseUpdater

BUGFIX

-Bug 89472: B:SupportFixed issue with new added agents when sometimes new agent couldn't get calls and AA's windows3.5.0321.36102

TM-AM

BUGFIX

-89247 B:[Configurator] Default value of Placeholder is duplicated to "Value" field while reset to default valueDefault value is not duplicated to 'Value' field if the user select to use default value in the placeholder.3.5.0321.35005

TM-Configurator

BUGFIX

-89293: B:[TM][ICH] The DTMF Listener not works properly on broadcast agent selectionDTMF Listener works correct on broadcast agent selection3.5.0321.34806

TM-ICH

BUGFIX

-88200: B:[CR] Delay of the delivery with Error SendVoiceMailVoice messages aren't blocked by CR3.5.0221.34303

TM-CR

BUGFIX

-89055 B:[Configurator] Unhandled Exception in LC when reset to default is used on placeholderThere is no any errors and exceptions while user resets placeholder value to the default one on Service details.3.5.0321.34705

TM-Configurator

– TM 3.5.03 Bugfix Release

Type

OTRS ID

Issue Description

Fix Description / Impact

Fixed in DB / Setup Version

Affected Components

BUGFIX

-88638: B: [TM] UserRoles.Updated doesn't consider TenantAdminExtended roleUsers with TenantAdminExtended are considered in ReportingEvent.
Migration fix user's roles added before.		3.5.0321.32802

TM-PS
Luware.DatabaseUpdater

BUGFIX

-88503: U: TM export to CSV issueTeam Manager, the reporting CSV of some groups are empty3.5.15.0021Luware.DatabaseUpdater

– TM 3.5.03 Bugfix Release

Type

OTRS ID

Issue Description

Fix Description / Impact

Fixed in DB / Setup Version

Affected Components

BUGFIX

-86801: B: [TM-API] /v1.0/teams requests ignores inactive teamsRequests  /v1.0/teams show inactive teams3.5.0321.27909TM-API 

BUGFIX

-87192: B: [ICH] Unhandled exception while Grammar Loading (SpeechQA)Fix of possible unhandled exception in "Input Customer" activity3.5.0321.27909TM-ICH

– TM 3.5.03 Bugfix Release

Type

OTRS ID 

Issue Description

Fix Description / Impact

Fixed in DB / Setup Version

Affected Components

BUGFIX

-86164: B: [Standalone Calendar] Wrong start date for recurring "all day" appointments
85865: B: [WebConfigurator] Changes aren't saved via confirmation pop-up
  • recurring "all day" events are configured correct
  • if user makes changes for one of record in the list within one setting in WebConfigurator (e.g. Parameters) and moves to another one, then these changes are saved correct over confirmation pop-up 
3.5.0321.24307TM-FE

– TM 3.5.03 Bugfix Release

Type

OTRS ID 

Issue Description

Fix Description / Impact

Fixed in DB / Setup Version

Affected Components

BUGFIX

-86010: B: Not processed [UserRoles.Updated] (RBAC) eventsRBAC changes are not applied to reporting.3.5.15.0017Luware.DatabaseUpdater

BUGFIX

-86002 B: [PS] NullReference in PS upon saving user (UserRolePermissionValidator)Changes on Agent details (common info, Traits, Roles permissions) are saved without errors.3.5.0321.22903TM-PS

BUGFIX

-85711: B: [Stratus] Stuck AA call information toastImprove AA session handling.3.5.0321.22209TM-ICH

BUGFIX

-85180 B: [ICH] Conversation-As over SMD can't be transferred by AgentConversation As calls over SMD are successfully transferred by the Agent to the target.3.5.0321.21806TM-ICH

BUGFIX

-85481: B: SSRS Report block integration jobIntegration job is hanging by the reporting services connection, new data is not appended into reporting.3.5.15.0016Luware.DatabaseUpdater

BUGFIX

-85271: T:  Missing data in excel between 00 and 02 hoursMissing calls in reporting started between 00:00 and 02:00 CET time zone.3.5.15.0015Luware.DatabaseUpdater

BUGFIX

-84237 B: LC show wrong state for PS if srv fqdn and in topology are different (case sensitive)PS service is highlighted with correct  state in case FQDN server in Topology and srv record are in different case (upper/lower).3.5.0321.20202

TM-Configurator

BUGFIX

-85281: B: [SQL2014] The MERGE statement, and then rebuilding the columnstore index after MERGE has completedSkip creation of columnstore indexes if SQL Server 2014 or less.3.5.15.0014Luware.DatabaseUpdater

BUGFIX

-85055: B: usp_DataLoader: The multi-part identifier "fs.TaskCompletionCodeId" could not be bound.

DataLoader fails with error:

The multi-part identifier "fs.TaskCompletionCodeId" could not be bound.

3.5.15.0013Luware.DatabaseUpdater

BUGFIX

-

84726 B: [ICH] ContextParameters (System) are sent via CustomMimeParts

84719 B: [ICH] Fix thread "exhaustion" on Stratus 3.5.02 within SpeechQAHandler

  • System parameters are not sent via CustomMimeParts during the call transfer
  • ICH is working in a proper way  without "loop"/endless creation of threads in the SpeechQA-Area
3.5.0321.18606TM-ICH

– TM 3.5.03 Bugfix and Feature Release

Type

OTRS ID 

Issue Description

Fix Description / Impact

Fixed in DB / Setup Version

Affected Components

BUGFIX

-84467 B: [ICH] Callas Issue with sip:<PSTN>@<domain>;user=phone targets

The "Call As" feature now works properly if the target has "sip:<PSTN>@<domain>;user=phone targets" format which was previously valid for SFB but caused issues in the ICH component.

(lightbulb) If you use the "Call As" feature we generally recommend updating your ICH component.

3.5.0321.17305

TM-ICH

FEATURE

-

83347 U: [TM] Introduce Role "TenantAdminExtended" who has the right to create new teams

83272 U: [TM-FE] app.config setting for "TeamChoice only for TeamAdmins"


A new role "TenantAdminExtended" has all rights as sysadmin has for "Activated Teams" and "Add Teams"

A Team Admin user is still able to set team members active/inactive for the team, even when the "Team Choice" functionality is disabled for members.

(info) More info added to the on the Role Based Access page. Look for the "AdministratorTenantExtended" role.

3.5.0321.16502 (PS, LC)

3.5.0321.16505 (TM-FE)

TM-PS
TM-LC
TM-FE

– TM 3.5.03 Bugfix and Feature Release

TypeOTRS IDIssue DescriptionFix Description / ImpactFixed in DB / Setup VersionAffected Components

FEATURE

BUGFIX

-82209 U: [ICH] Implement DTMF support for Outbound Calls (Call-As)
83334 B: [ICH] Unhandled UCMA exception for Player.Start()
  • Support of Outbound Calls to services with DTMF input 
  • proper error handling 
3.5.0321.13904TM-ICH

BUGFIX

-83175 B: [ICH] Conversation-As with Busy-on-Busy enabled (Teams/S4B) or Agent on DnD leads to stuck taskConversation-As finishes correct without ghost task3.5.0321.13309TM-ICH