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- Call Handling
- User Administration
- Service Provisioning
- Duty States
- Task Queue and Distribution
- Distribution Policies
- Use Case - Planning After-Call Work with Teams, Office and Nimbus
- Use Case - Set Preferred Agent from CRM
- Use Case - Distinguishing External from Internal Calls
- Use Case - Routing Unassigned Numbers to Nimbus
- Nimbus Power BI Template Overview
- Use Case - Defining and Using Conversation Context
- Conversation Context
- Dashboard
- Use Case - Connecting to OData via Postman
- Use Case - Setting Up a Federation IT Helpdesk
- Nimbus Personal App
- Nimbus Installation
- Use Case - Managing Caller Data in SharePoint Lists
- Attendant - Service Transfer
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